You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Solutions Leader

Kelowna, BC
Full Time
4 days ago
Who we are
Staples Canada is The Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.
Some of what you will do
As the Solutions Leader you oversee the solutionshop ( printing, digital marketing, shipping and tech services ) and are responsible for achieving business results based on robust sales and services targets, while ensuring our internal and external service offerings are effectively supported through a consultative sales approach. You work with your team to find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them; to help them work, learn, and grow. Specifically, you will:

    •Maximize sales and margin in the services area in the store, including printing, digital marketing, shipping and tech services.
    •Coach and develop solutionshop associates.
    •Support the front office administration and cash management.
    •Create a best-in-class customer experience for online order pick up.
    •Support operational excellence.
    •Ensure a clean and safe environment for a positive customer and associate experience.
    •Support loss prevention and compliance.

Some of what you need
    •3-4 years of retail experience •1-2 years in a graphic communications / print environment•Supervisory / coaching experience•Proven track record of achieving customer service excellence and sales results•Curious •Approachable •Passionate •Solutions finder

Some of what you will get
    •Associate discount•Flex Benefits•RRSP/DPSP•Performance bonuses•Learning & Development programs•Tuition Reimbursement Program•And more...

** Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them.

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.
Customer Service and Support Retail