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Smart Home Security Strategy Manager - Field Enablement

Vancouver, BC
Full Time
4 days ago

Join our team

TELUS has become the #1 market leader in the Smart Security & Automation industry in Canada, transforming the way we bring convenience and peace of mind to our customers' lives. The TELUS Custom Security & Systems (TCSS) team is bringing the power of our smart-technology and automation to life by standardizing and expanding our national capabilities and providing custom solutions for both our customers' homes and business. As we grow, we are looking for a highly motivated self-starter, who is a dynamic team player with strong analytical skills, to join our national enablement team.

Here's the impact you'll make and what we'll accomplish together

Joining our Custom Security Field Enablement (CSFE) team, you will play a critical role in assessing and delivering strategic programs impacting our TCSS field service delivery model across Canada. With your entrepreneurial mindset, you'll tackle ambiguous problems and collaborate with stakeholders at various levels to bring forward recommendations and create a compelling story to drive change.

Our common goal is the growth and transformation of the Custom Security industry while delivering incredible value for TELUS and its customers. Our team members embrace change and initiate opportunity, and our best work emerges in a dynamic, fast paced, and growth-oriented environment.

Here's how
    •Manage and support a portfolio of strategic programs by assessing opportunities, engaging various levels of stakeholders and presenting recommendations to gain buy-in to drive the program forward
    •Share key findings through root cause analysis, facilitate workshops, explore and implement best practices to drive successful business outcomes
    •Leverage your expertise in business case development to identify opportunities and create a burning platform to gain buy-in from all levels of stakeholders
    •Create a clear roadmap of how to accelerate the program, and identify potential risks and mitigation plan
    •Provide timely project status updates including key performance indicators to various levels of the Executive Leadership Team, Business Enablement Leadership team, Front Line Managers, Management Professionals and Front Line Team


You're the missing piece of the puzzle
    •Excellent interpersonal and communication skills (verbal, written, presentation) including the development of executive reports and presentations
    •Strong business acumen, analytical, and problem solving skills
    •Ability to work effectively with cross-functional stakeholders and influence at all levels
    •Demonstrated strategic planning and facilitation skills
    •Post-Secondary Degree and 3-5 years' relevant experience is preferred

    •PMP or other Project Management designations
    •Broad organizational/industry knowledge
    •Understanding of consulting methods and framework
    •Understanding of Smart Home Security & Automation products and business model

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive