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Shop Manager

Details
Full Time
10 hours ago
  • Reference ID:01641
  • Post Date:August 24, 2020
  • Location:Prince George
  • Job Type:Full Time
  • Department:Service
  • Openings:1
  • Summary:
    The Shop Manager will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Further responsibilities include conducting service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.
    • Implements and maintains an effective dispatch system.
    • Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
    • Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor, customer, and/or the credit department.

    Service Advisor Duties:
    • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
    • Greets customers in a timely, friendly manner and obtains vehicle information.
    • Writes up customer's vehicle/equipment problems accurately and clearly on repair order.
    • Refers to service history, inspects vehicle/equipment, and recommends additional needed service including checking for any outstanding recall notices.
    • Provides a complete and accurate written cost estimate for labour and parts.
    • Establishes "promised time." Checks with dispatcher, if necessary.
    • Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

    Supervisory Responsibilities:
    • Supervises the service shop technicians.
    • Supervises and works alongside the service advisors.
    • Has authority to direct technicians' work and monitor performance.
  • Requirements:
    • High school diploma or general education degree (GED) essential
    • Post-secondary diploma or trade certification preferred
    • Qualification as a Journeyperson is an asset
    • Three years related experience and/or training
    • Valid Commercial Driver's License
    • Must be able to lift a minimum of 25 kgs or 50 pounds.
    • Must be able to walk around shop floor/parts department and sit/stand at service counter
    • Functions well with large volume and fast-paced work environment.
  • Additional Comments: Inland is an industry-leader in the heavy truck & equipment sales, service and parts marketplace. As a rapidly-growing company with over 1,300 employees across 35 locations in Canada and the United States, Inland offers exciting employment opportunities with competitive wages and an attractive benefits package. Only applicants selected for an interview will be contacted.
Category
Operations and Logistics Maintenance and Technicians