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ServiceNow Lead Developer

Burnaby, BC
Full Time
A month ago

ServiceNow Lead Developer

Role Responsibilities:

- Defines policy & standards - Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects.

- Define technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations.

- Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution.

- Leads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolution.

- Architect, design and deploy solutions using ServiceNow platform.

- Define development best practices, architecture, code review check list , provide technical leadership and mentoring the ServiceNow Team.

- Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow andotherplatform.

- Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform.

- Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.

- Implementation of approved apps from ServiceNow application store.

- Technical oversight of activities for vendor resources on as-needed basis for project work/Steady state.

- Validate all Requests for Enhancement (i.e.platform changes) providing technical perspective and recommendations and perform feasibility study where required.

- Set standards for mid server deployment and usage.

- Conducting platform performance audits and remediation activities.

- Analyze requirements and implement solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverables.

- Develop agreed integrations between the Client ServiceNow system and external systems.

- Responsible for executing patching and upgrades to the ServiceNow Platform.

- Act as the Problem Manager for Platform related Problem Records.

- Ensure adherence to quality standards and attainment of project deliverables.

Basic Requirements:

- 6+ years of "hands-on" ServiceNow Platform experience.

- 2+ years of ServiceNow Architect experience.

- 2+ years ITIL Process/ ServiceNow Implementation Experience (Has worked at least 1 end to end implementation of ITSM or ITOM module of ServiceNow).