Magnum is currently seeking experienced Service Writer / Parts Associate to join our growing team! Join now and you will be eligible to receive a $1000.00 retention bonus (terms & conditions apply).
Competitive Compensation Package based on experience & qualifications
Shift premiums & a variety of flexible shift options totaling 40 hours weekly
Opportunities to generate overtime earnings
Extended Health Care benefits (MSP coverage, prescription coverage, dental, orthodontic coverage (for dependent children), vision, disability coverage, life insurance and many paramedical services)
Annual Boot Allowance
Magnum Paid Holidays (in addition to vacation time)
Opportunities for development, growth and advancement
Tuition Reimbursement Program
ITA Sponsorship & apprenticeship training program for applicable programs
OSSE (Occupational Safety Standard of Excellence) certified work environment
Employee Recognition Programs
(Company-wide BBQ’s, employee referral bonus program, pizza lunch for safe working days)
DUTIES & RESPONSIBILITIES
Provide top-notch, high quality customer service to all Magnum customers (internal and external)
Ability to effectively analyse and respond to customer inquiries in a timely fashion
Diffuse irate customers and demonstrate the ability to effectively manage complex situations as required
Document customer concerns accurately and effectively relay all details to maintenance
Escalate issues that are outside of the standard scope of work as required
Ability to analyse mechanical information provided by the mechanics and enter information into the system with attention to detail and high levels of accuracy
Responsible for retrieving parts required for repairs and maintenance and interacting with Mechanics
Conduct parts research, identification and order activities for internal and external customers
Perform warehouse activities in support of internal and external customers
Ability to prioritize workload and multi-task as required in a fast paced work environment
Generate and prepare required documentation for maintenance work to be performed
Communicate directly with customers in person, via phone and by email where required
Assist with the retrieval of parts required to perform services as required for the maintenance team
Finalize customer orders after services have been performed and submit to management for approval in a timely fashion
Monitor and respond to activities at the service counter including customer contact and parts
Responsible for accepting and managing customer payments for services performed
Project a professional image that positively represents the Company to internal and external customers
QUALIFICATIONS & SKILLS REQUIRED
Grade 12 or equivalent
1 -3 years experience in service / parts environment
Parts knowledge of transportation industry an asset
Customer service experience required
Mechanical aptitude asset
Knowledge of equipment maintenance and equipment components & parts
Proficient with computers & the Microsoft Office Suite
Ability to communicate both verbal & written in the English language
Ability to read & write and comprehend simple instructions, short correspondence and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees in the organization
Effective problem solving skills and strong logic
Strong organizational and time management skills including the ability to prioritize multiple tasks
Excellent verbal and written communication skills
Professional demeanour and superior customer service skills
Magnum Trailer & Equipment Inc., founded in 1984, is a highly respected industry player within the heavy duty truck and trailer market that has a solid reputation for innovative design and exceptional customer service.
The company has three lines of business; trailer design and manufacture, truck accessories design and manufacture and a truck service operation. The majority of Magnum's revenues are generated from within Canada with the balance derived from the United States and Central America.
Our Culture: At the heart of our operating structure is a powerful entrepreneurial culture, which builds ownership and inspires pride in our employees. The commitment of our employees is fundamental to our continued success and we are committed to continuously improving employee relations. By providing a fair work environment, encouraging innovation and teamwork, the employees and ownership will continue to share in the success of the company.
CONTACT & COMPANY INFORMATION
Magnum Trailer & Equipment Inc.
Head office address:
Unit #1 - 31632 Marshall Road
Abbotsford, BC, Canada V2T 6B1
If you are a qualified candidate for this position we encourage you to apply today! Candidates should submit a resume for consideration. While we appreciate all interest, only candidates who are qualified will be contacted for an interview.
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About Magnum Trailer & Equipment Inc.
Magnum Trailer & Equipment Inc., founded in 1984, is a highly respected industry player within the heavy duty truck and trailer market that has a solid reputation for innovative design and exce...