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Magnum Trailer & Equipment Inc.

Service Writer / Parts Associate

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Job Location icon
Abbotsford, BC
Job Type icon
Full Time
Job Category icon
Manufacturing and Production

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Magnum is currently seeking experienced Service Writer / Parts Associate to join our growing team!  Join now and you will be eligible to receive a $1000.00 retention bonus (terms & conditions apply).

Magnum Offers:

  • Competitive Compensation Package based on experience & qualifications

  • Shift premiums & a variety of flexible shift options totaling 40 hours weekly

  • Opportunities to generate overtime earnings

  • Extended Health Care benefits (MSP coverage, prescription coverage, dental, orthodontic coverage (for dependent children), vision, disability coverage, life insurance and many paramedical services)

  • Annual Boot Allowance

  • Magnum Paid Holidays (in addition to vacation time)

  • Opportunities for development, growth and advancement

  • Tuition Reimbursement Program

  • ITA Sponsorship & apprenticeship training program for applicable programs

  • OSSE (Occupational Safety Standard of Excellence) certified work environment

  • Employee Recognition Programs
    (Company-wide BBQ’s, employee referral bonus program, pizza lunch for safe working days)


DUTIES & RESPONSIBILITIES

  • Provide top-notch, high quality customer service to all Magnum customers (internal and external)

  • Ability to effectively analyse and respond to customer inquiries in a timely fashion

  • Diffuse irate customers and demonstrate the ability to effectively manage complex situations as required

  • Document customer concerns accurately and effectively relay all details to maintenance

  • Escalate issues that are outside of the standard scope of work as required

  • Ability to analyse mechanical information provided by the mechanics and enter information into the system with attention to detail and high levels of accuracy

  • Responsible for retrieving parts required for repairs and maintenance and interacting with Mechanics

  • Conduct parts research, identification and order activities for internal and external customers

  • Perform warehouse activities in support of internal and external customers

  • Ability to prioritize workload and multi-task as required in a fast paced work environment

  • Generate and prepare required documentation for maintenance work to be performed

  • Communicate directly with customers in person, via phone and by email where required

  • Assist with the retrieval of parts required to perform services as required for the maintenance team

  • Finalize customer orders after services have been performed and submit to management for approval in a timely fashion

  • Monitor and respond to activities at the service counter including customer contact and parts

  • Responsible for accepting and managing customer payments for services performed

  • Project a professional image that positively represents the Company to internal and external customers

  • Perform other duties as required

  

QUALIFICATIONS & SKILLS REQUIRED 

  • Grade 12 or equivalent

  • 1 -3 years experience in service / parts environment

  • Parts knowledge of transportation industry an asset

  • Customer service experience required

  • Mechanical aptitude asset

  • Knowledge of equipment maintenance and equipment components & parts

  • Proficient with computers & the Microsoft Office Suite

  • Ability to communicate both verbal & written in the English language

  • Ability to read & write and comprehend simple instructions, short correspondence and memos

  • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees in the organization

  • Effective problem solving skills and strong logic

  • Strong organizational and time management skills including the ability to prioritize multiple tasks

  • Excellent verbal and written communication skills

  • Professional demeanour and superior customer service skills

 

PHYSICAL REQUIREMENTS

  • Ability to lift and handle small to large parts as required ranging in weight
  • Ability to climb on ladders up to 12 steps
  • Ability to kneel, bend, squat, push, pull, and reach above and below waist

ABOUT MAGNUM

Magnum Trailer & Equipment Inc., founded in 1984, is a highly respected industry player within the heavy duty truck and trailer market that has a solid reputation for innovative design and exceptional customer service.

The company has three lines of business; trailer design and manufacture, truck accessories design and manufacture and a truck service operation. The majority of Magnum's revenues are generated from within Canada with the balance derived from the United States and Central America.

Our Culture: At the heart of our operating structure is a powerful entrepreneurial culture, which builds ownership and inspires pride in our employees. The commitment of our employees is fundamental to our continued success and we are committed to continuously improving employee relations. By providing a fair work environment, encouraging innovation and teamwork, the employees and ownership will continue to share in the success of the company.

 

CONTACT & COMPANY INFORMATION
Magnum Trailer & Equipment Inc.

Address:
Head office address:
Unit #1 - 31632 Marshall Road
Abbotsford, BC, Canada V2T 6B1

 

Phone:
1 -604-855-7544

FAX:
1-604-855-3866

Email:
employment@magnumtrailer.com" target="_blank">employment@magnumtrailer.com

Website: www.magnumtrailer.com

If you are a qualified candidate for this position we encourage you to apply today! Candidates should submit a resume for consideration. While we appreciate all interest, only candidates who are qualified will be contacted for an interview.


Posted: May 23, 2018
Closes: July 22, 2018
Email Address:
Company Info
Size:
51-200 employees
Industry:
Transportation and Warehousing

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About Magnum Trailer & Equipment Inc.

Magnum Trailer & Equipment Inc., founded in 1984, is a highly respected industry player within the heavy duty truck and trailer market that has a solid reputation for innovative design and exce...