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Service Manager

Nelson, BC
Full Time
A month ago

Nelson Ford Sales (2003) Inc. has an exciting opportunity for a Service Manager to oversee all activities in our busy Service Department. This crucial role requires a passion to provide superior customer service while coordinating staff with vehicle repairs and maintenance. Our company has upheld a commitment to value and exceptional customer service, and we know the key to our success begins with our employees.

Job summary

The ideal candidate must have a strong desire to succeed and must convey the values of professionalism, strong business ethics and trustworthiness. The successful candidate will also possess the following attributes:

  • Highly organized in all tasks.
  • A desire to work in a very fast-paced, customer-focused environment.
  • An ability to satisfy customers and maintain professional conduct while under pressure.
  • A mature, confident attitude that manifests itself in a desire to take full responsibility for your customer’s needs and a drive to champion the team efforts to ensure the needs are met.
  • A true team player that works well with others to ensure customer expectations are met.
  • A demonstrated commitment to producing consistent and high quality work.
  • Excellent problem solving skills.
  • Goal-oriented, persistent, and motivated to succeed.
  • Self-disciplined and possesses the ability to multi-task.
  • Enthusiastic and energetic demeanor.
  • Driven to provide a high quality of customer service and meet sales targets.
  • Excellent communication (verbal and written) skills.
  • Valid Driver’s License.


Duties and responsibilities

  • Oversee daily operations. Evaluate and monitor performance of the entire service department.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Maintain high levels of customer satisfaction by delivering quality work in a timely manner.
  • Provide prompt responses to customer issues with professionalism.
  • Develop and implement customer service policies and procedures.
  • Train and develop service advisors and technicians effectively.


  • Excellent communication and customer service skills.
  • Advanced knowledge of the automotive service and repair process.
  • 3-5 years in a managerial role.
  • Strong Computer and Organization skills.
  • Valid Drivers License.



  • Competitive wages
  • Health Benefits, Wellness and Pension Plan
  • Employee Pricing on Products and Services
  • Ongoing Internal and External Training
  • Pension Plan