You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
The Jim Pattison Auto Group
The Jim Pattison Auto Group Logo

Service Advisor - Jim Pattison Volkswagen Surrey

Share job:

Job Location icon
Surrey, BC
Vancouver, BC
Victoria, BC
Job Type icon
Full Time
Job Category icon

The Jim Pattison Auto Group has 25 locations and 12 brands in Western Canada.  We are continually expanding and acquiring new locations and brands while improving our market share.

The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies.  We encourage career growth and personal development within our company.  We are looking for individuals who can contribute to our business operations today and our future growth.  We encourage those with the required experience and interest to apply.

The Jim Pattison Auto Group has a new opportunity for a Service Advisor to join our team!

Job Description:

Reporting to the Service Manager you will act as the dealership’s front-line customer relations and service sales representative. As a Service Advisor you will be responsible for handling customer service requests and concerns, meeting predetermined service sales objectives and the accurate performance of designated administrative duties.  This premium brand, high volume location is looking for an energetic, dynamic and results-oriented individual who strives to achieve excellence in customer satisfaction. 


Our Service Advisor is responsible for offering a consultative, customer-focused approach to vehicle service by performing the following duties:

  • Promptly meeting and greeting service customers in a friendly and courteous manner.
  • Listening to customer's reasons for bringing their vehicle to the service department and offer appropriate services and repairs to satisfy customer requirements.
  • Handling minor customer complaints and/or misunderstandings tactfully, promptly and with genuine concern for the customer’s problem.
  • Making every effort to make the service experience as pleasant as possible for the customer.
  • Presenting and explain the maintenance menu to every service customer where suitable.
  • Selling the maintenance service due according to the servicing schedule.
  • Providing the customer with an accurate quote of the work requested and recommended during repair order write-up.
  • Providing the customer with an accurate quote of the work recommended when additional needed repairs are found. 
  • Attending training courses as directed by service management.
  • Reviewing repair orders for proper completion of services and repairs including quality control and car wash where applicable.
  • Providing complete accurate problem/complaint information to technical staff on the repair order.
  • Maintaining communication with technical staff regarding job status changes.
  • Remaining continually informed of the shop’s work load status to determine the kind of work the shop can quickly accommodate.
  • Reviewing together with the Parts Advisor the known parts required for the next day’s appointments to ensure parts are available.
  • Contacting customers to advise them when the vehicle is ready for pick-up and review items completed and total cost.


  • Minimum 2-5 years’ Service Advisor experience, preferably in European automotive products.
  • Minimum 3 years of forward facing customer service experience in a sales capacity.
  • High school diploma or equivalent required.

Technical Skills

  • Proficient in DMS software such as Reynolds (ERA), CDK, and or PBS.
  • Advanced proficiency in Microsoft Office Suite.
  • Demonstrate a high degree of accuracy, sound business judgment and attention to detail.
  • Ability to identify and resolve issues effectively and efficiently.
  • Knowledge of rules surrounding confidentiality, information governance and data protection.
  • Excellent organizational and realistic time management skills.
  • Ability to work well in a team and on own initiative.
  • Confident working under pressure and able to prioritize work for self and others.
  • Clear, concise and professional written and verbal communication skills.
  • Ability to deal diplomatically with client queries/concerns and diffuse potentially difficult situations.
  • Ability to work in a fast paced environment with ease.
  • Driver’s license in good standing and clean driver’s abstract required.

Performance and Professional Competencies

  • Time Management
  • Customer Service
  • Delegating Tasks/Priority Setting
  • Problem Solving
  • Priority Setting

Commitment to Equity:

The Jim Pattison Auto Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals. It is our hiring policy to recruit and select the best applicant for employment solely on the basis of their qualifications for the position, without regard to race, colour, ancestry, place of origin, religion, gender identity or expression, sexual orientation, disability or age.

Corporate Culture:

Our relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest and most competitive automotive groups. We stand not only for our client’s complete satisfaction, but also for the satisfaction of our employees. As our enterprise grows we look to our employees to grow with us. We are committed to education, career development and integrity. This is what makes the Jim Pattison Auto Group a great place to work.

We thank all applicants; however only those selected for an interview will be contacted.

Posted: December 3, 2017
Closes:February 1, 2018
Email Address:
Company Info
501-1000 employees

Connect with employer:

About The Jim Pattison Auto Group

When Jimmy Pattison opened his first new car dealership on Main Street in Vancouver in 1961 it was the start of a new era of tradition in the Automotive Industry in British Columbia. Built on custo...