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Destination Auto Group Logo

Service Advisor - Destination Honda Burnaby - NEW UPCOMING LOCATION!

Customer Service and Support
Full Time
Burnaby, BC     

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With development plans underway, Destination Honda Burnaby will soon be relocating to their new facility located on Lougheed Highway which inevitably will increase our growth substantially! We currently have an exciting opportunity for a Service Advisor to join our vibrant, supportive and collaborative team!

 Our Perks:

  • Dynamic, collaborative and team oriented culture.
  • Generous compensation structure.
  • Competitive Group Health Benefits Program.
  • Training and Development support.
  • Career advancement opportunities.

 What You’ll Be Doing:

  • Serve clients efficiently to ensure client expectations are met or exceeded.
  • Explain the type of service work scheduled to clients.
  • Identify additional service work required for vehicles and effectively communicate to clients.
  • Complete repair orders, ensuring all information is correctly entered into system.
  • Conduct follow-up calls with customers.
  • Follow manufacturer’s policy and procedure requirements.
  • Maintain necessary product knowledge.
  • Other tasks as assigned by supervisor.

 What We’re Looking For:

  • Minimum 1 year in Service Advisor role.
  • Passion for customer service. You enjoy talking with them, identifying their needs, ensuring a positive customer experience.
  • High quality control standards.
  • Excellent English verbal and written communication skills.  Fluency in Mandarin is preferred; ability to speak Cantonese is an asset.
  • Driven to succeed, self-starter, with a strong work ethic.
  • Highly organized, detail oriented, coachable and open to continuous learning and development.
  • Effective negotiator and possess a great deal of professionalism.
  • Strong computer skills (including MS Office suite); experience with CDK and X-Time is an asset.
  • Valid BC Driver’s License, with a clean driver’s abstract.

Our Motive:

To build long term relationship with our internal and external customers and partners by exceeding expectations, providing rewarding opportunities for our team, and making a positive contribution to the communities where we operate. We believe in the future of the organization and strive to create an inspiring work environment which enable our team to perform and grow. We focus on empowering not just our customers but also our employees with the right information to meet their automotive needs – new and pre-owned vehicle sales, maintenance and servicing.

 If this describes you perfectly, please send your cover letter and resume to [email protected].    

 Please note that due to high volume of responses, only qualified, short-listed candidates will be contacted. All other resumes will remain on our database for future consideration.

About Us:

Founded in 2003, Destination Auto Group operates 6 full-service dealerships within the lower mainland, including: Chrysler Jeep Dodge in the Northshore, Hyundai, Mazda and Honda in Vancouver, and Toyota and Honda in Burnaby. 

 Destination Auto Group is an equal opportunity employer.

Posted: November 28, 2016
Closes:January 27, 2017
Email Address:
Company Info
201-500 employees

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About Destination Auto Group

Founded in 2003, Destination Auto Group operates six full-service dealerships, including: Chrysler Jeep Dodge in North Vancouver, Hyundai, Mazda and Honda in Vancouver, and Toyota and Honda in Burn...