You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
Fortinet Logo

Senior Technical Writer (CARD993)

Reference ID: %7B0BE01075-AD74-426E-85BB-05C10941F346%7D
Management and Executive
Full Time
Burnaby, BC     

Share job:

Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 210,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more at , the  Fortinet Blog  or  FortiGuard Labs .

Fortinet is looking for a senior technical writer to join its documentation team. We are looking for candidates with outstanding language (writing, editing, and proofreading) skills, a passion for creating useful technical content (text, illustrations, and diagrams) for our customers, and experience using industry tools (MadCap Flare, Adobe InDesign, and Adobe Illustrator). Knowledge of network security and documentation for mobile applications and APIs are also desirable.

Job Description:

    n•Design, develop, and maintain partner, customer, and SE-focused documentation, including:n•Administration guidesn•Reference guidesn•Release notesn•QuickStart guidesn•API guidesn•Illustrations of hardware and accessoriesn•Diagramsn•Other customer-facing product documentation as needed

To do this, you will:

    n•Work closely with product management and engineering teams to understand the products and their documentation requirementsn•Collaborate with technical writers, product managers, developers, quality assurance team members, and technical support team members to deliver accurate, relevant, up-to-date, and complete product documentationn•Write conceptual and procedural contentn•Create vector drawings of hardware and accessoriesn•Use and maintain scripts in the following languages to generate reference guides: PHP, Twig, YAML, Pythonn•Test and verify information for accuracy & completenessn•Review other writers’ work for grammar and technical contentn•Respond to customer & internal requests for informationn•Balance short-term and long-term projectsn•Acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter expertsn•Help improve processes, standards, and templates for the documentation team


    n•Positive attitude, can-do spirit, attention to details, and passion for technical writingn•Ability to work in a fast-paced environment, to meet deadlines, and to simultaneously tackle and coordinate multiple projectsn•Experience using MadCap Flare, Adobe InDesign, Adobe Illustrator, and Adobe Photoshop to write technical documentation and create drawingsn•Ability to convert complex technical information into clean, concise, and coherent end-user documentation in plain Englishn•Strong command of standard American English grammar and usagen•A BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, English, or a related fieldn•Technical writing coursework, certificate, or diploma is a plusn•Knowledge about network security software, hardware technologies, and scripting is desiredn•Experience doing documentation for APIs and mobile applications is a plus


Date Added 9/10/2015

Posted: October 18, 2016
Closes:November 1, 2016
Email Address:
Company Info
1001-5000 employees

Connect with employer:

About Fortinet

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integr...