You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Senior Structured Content Architect | TELUS Digital

Vancouver, BC
Full Time
2 days ago

Join our team

We're a customer-driven and product-minded team within TELUS, responsible for our company's digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital's mission is to make life easier for millions of customers - and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists and other digital experts.

Our team members are leaders in local and global technology communities. We value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at

Here's the impact you'll make and what we'll accomplish together

Working within our Platform Tools and Technology team, you'll play a key role in creating seamless digital experiences for our team members through engaging and optimally structured technical content. Specifically, you'll help set the direction and architecture of the content for our Digital Platform, collaborating closely with multi-disciplined technical, content and design practitioners, our Principals and Centres of Excellence. It is important to note that this position is not a content writer role, it is a software role.

As the Senior Content Architect at TELUS Digital, you are an experienced content professional - responsible for using data and best practices to develop content architecture that connects project, business and content goals to user needs. The ability to communicate content value, strategy and requirements to stakeholders and team members is a core component of this role.

The Senior Structured Content Architect is expected to contribute to the overall practice culture by helping coach fellow content practitioners, as well as build and document content frameworks for users to know where and how content fits for the overall user experience. Educating our partners and teams by sharing best practices and learnings ensures we are able to design great content with the best architecture.

Here's how
    •Champion the use of context-agnostic, reusable, atomic content, while delivering the right content, in the right medium at the right time (we currently use Contentful for our structured content) •Drive excellence in the domain of structured technical content by understanding how to manage structured content schemas •Prepare, manage and communicate a content governance model for how team members will manage technical content on an ongoing basis •Design, and provide oversight on application architectures that support user business requirements •Audit and understand how we currently structure our technical content for developers, and develop taxonomies that best group, classify and label this type of content •Defining/designing/implementing the development architecture leveraging CI/CD principles •Recommend best practices in content architecture and help teams move to these recommended practices •Help rationalize and reduce the spend on structured content tooling, and understand the implications of usage models for cost vs. benefits •Be our resident expert and grow the practice and understanding of structured technical content across TELUS •Lead the development of self-serve material to onboard and appropriately use structured content •Represent structured content expertise to assist internal partners and external vendors to develop solutions •Participate in the development of conceptual and logical architectures with packaged software and cloud native technologies •Design, and provide oversight on application architectures that support client's business requirements •Sits on the Technology Review Board, and helps shape technology related policies •Drives content architecture and structured content to improve developers experience across Digital platforms


You're the missing piece of the puzzle
    •3-5+ years of hands-on experience with content platforms such as Contentful & other CMS technologies •3-5+ years of copywriting/editing and content management experience •Familiarity with technical tools, such as GitHub, Openshift, databases and GCP tools •Detail oriented and an astute organizer with the curiosity to continuously seek out missing information •Ability to curate technical content from multiple disciplines across TELUS and work with stakeholders to understand their needs for the Simplify Hub •Demonstrable experience driving business KPIs with complex projects •A good understanding of content strategy best practices, including journey mapping, research requirements, content templates/decks and content hierarchies •Exceptional written and verbal communication skills - an experienced writer and editor •Someone who can gracefully give and receive feedback - a proven consensus builder •Adept at working in a highly-collaborative, lean, Agile environment •Highly detail oriented and organized, with exceptional analytical skills •Able to communicate content strategy rationale and build consensus

    •Experience with classifying and optimizing technical content to improve the developer experience •Understanding the importance of creating accessible content and how that applies to WCAG 2.0 AA principles •Understanding the developer lifecycle (from app templates, pipelines, health, etc.) and experience (ways of working) with tools and technology used to support these practices and processes

About TELUS Digital:
    •We want to work with people who: •Share our passion for all things digital •Thrive in an agile, lean and fast-paced environment •Clearly see things from the perspective of our customers •Are curious, experiment and never stop learning •View collaboration as essential to your work •Utilize the power of data to inform decisions •Embrace diversity and new ideas

What you can expect from us:
    •An environment where you're encouraged to share and act on your ideas •A culture committed to giving; every year we donate time and resources in our communities •A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.
Information Technology