Location(s): Help Headquarters: 9900 King George Blvd, Surrey, British Columbia
Job Type: Full Time Temporary
myWork Program: Hybrid
Starting Salary Range: $55,600.00 - $77,000
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

Job Purpose

The Senior Sales Support (SSS) acts as the key customer interface for the Sales Department. The SSS is responsible for the coordination of all client financing requests, effectively managing each stage of the credit application, contract execution and funding process. The SSS will be responsible for managing requests in both the direct and indirect business channels within AEF. In the indirect channel, the SSS will assist the Relationship Manager with fulfilling requests from AEFs dealership/broker partners. This role is proactive in connecting with Dealer/Broker partners, training and completing the sales process. The SSS contributes to the overall success of the Sales Department growth and ensures initiatives are executed/delivered in support of the team's business strategies and objectives. The SSS is responsible for ensuring all activities conducted comply with governing regulations, internal policies, and procedures.

Accountabilities

Act as a key customer liaison for Coast Auto and Equipment Finance by managing day-to-day client inquiries.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk.

Monitor progress of credit applications from submission through to funding stages.

Generate weekly and monthly dashboard reports as required.

Maintain rigorous quality controls, ensuring accuracy of credit submissions and client documentation.

Collaborate with and assist the Relationship Manager, in fulfilling dealership/broker requests such as liaising with internal departments to review dealer escalations.

Contacting dealerships/broker and providing them information on the AEF financing program.

Assisting dealerships/brokers with applications submitted via the Dealertrack/CDP portal.

Skills & Qualifications

Minimum 4 - 6 Years of Job-Related Experience. Experience in the equipment finance and leasing industry is considered an asset.

CCS will require individuals who are fully fluent in English. Knowledge of a second language is considered an asset.

Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study or equivalent work experience.

Sound working knowledge of Microsoft Office products (Word, Excel, Outlook).

Strong IT proficiency - adapting easily to a variety of accounting platforms/ CRM tools.

Proficient at reading Credit Bureau reports.

Experience in the sales process to closing of the sale.

Strong written and verbal communication skills.

Excellent time management and organizational skills.

Demonstrated ability to thrive in a fast-paced environment.

Strong attention to detail.

Highly collaborative, with a keen focus on the customer.

Ability to influence others.

Able to work well as part of a team to increase efficiencies and facilitate issues resolutions.

Ability to be flexible with respect to job assignments and workload.

Equity, Diversity & Inclusion at Coast Capital

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.