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Senior Project Manager - TELUS Health, Care Centres Enablement Team

Vancouver, BC
Full Time

Join our team

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let's create a healthier future, together.

Here's the impact you'll make and what we'll accomplish together

TELUS Health - Care Centres is a connected network of 16 best-in-class medical centres where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health's innovative digital health technology to deliver:
    •Highly personalized care
    •Enhanced patient experiences
    •Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

Our TELUS Health - Care Centres Enablement Team is a brand new team within the Care Centres organization who will support patient service excellence, training, internal communications, process improvement and work closely with the operating teams building out optimized delivery models, processes and tools to drive a best-in-class patient journey through our clinics. This team will embed the best of what TELUS Health has to offer in the patient journey, showcasing our breadth of digitized capabilities and our top expertise in our in-clinic experience.

We embrace lean and agile methodologies to ensure we are providing the right solution, at the right time, using the right approach. We are continuously looking for opportunities to innovate and introduce new ideas to deliver the most impact for our stakeholders. We celebrate our failures and see them as opportunities to learn. We are passionate about collaboration and working in partnership with our stakeholders and peers to meet business needs.

We are seeking an experienced Project Manager to join our THCC Enablement team to lead a series of complex projects that will impact our clinics and supporting teams. In this role, you will collaborate with subject matter experts to execute strategic programs, ensure operational readiness, and interlock with the other clinic operations and support teams to deliver on THCC priorities. This could range from systems launches to engagement programs to new clinical practices.

Reporting to the Director, Enablement, you will:
    •Collaborate with stakeholders at varying levels to develop appropriate plans and strategies for the opportunities prioritized
    •Lead and execute key initiatives from concept through to successful execution
    •Ensure operational readiness and effective change management supports are in place
    •Coach and support others as the team grows
    •Potentially flex to support other enablement team needs (communications, learning, etc)


You're the missing piece of the puzzle, as you
    •Have a passion for continuous improvement and enabling others
    •Know how to collaborate and establish strong working relationships quickly with others
    •Thrive in a fast-paced and changing environment
    •Are forwarding thinking and willing to try new ideas
    •Clearly see things from the perspective of our customers/patients
    •Can see the big picture and know how to prioritize effectively
    •Are passionate about and understand change management
    •Driven to continuously learn new skills and sometimes flex to support other asks within the team
    •Are willing to roll up their sleeves and do what needs to be done

What can you expect from us?
    •Supportive and collaborative team-work based culture
    •Passionate and focused environment open to new ideas and thoughts

What YOU Bring:
    Collaborator: Ability to lead, collaborate with, and influence cross functional teams
    Problem Solver: A well-structured thought process and approach
    Strategic Thinker: Demonstrated ability to think strategically, consider big picture
    Project Manager: Demonstrated facilitation and project management skills including the ability to leverage technology (Google, Microsoft, Data products)
    Compelling Communicator: Clear, concise and influential in all aspects of communication, including compelling storytelling and presentation, speaking, writing and editing
    Information Guru: Transforming data into useable information leveraging strong analytical and critical thinking skills to discern for gaps and errors in data within a sea of information
    Organizer: Excellent organizational skills including meeting agenda management, meeting minutes & action item designation & follow-up, with the ability to meet and exceed deadlines
    Navigator: It's essential that you are comfortable with ambiguity, having the ability to create tangible and strategically sound plans out of abstract ideas, ability to quickly adapt and shift focus across many levels of information
    Change Leader: To be truly successful in this role, and at TELUS, you will need to be a master of change management, time management and the ability to manage shifting priorities
    Innovator: Not tied to doing things the way they have always been done; always looking for new and better ways to do things
    •5 - 7 years' experience in project management
    •PMP certification is an asset
    •Bilingual (French/English) is an asset

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Health Care