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Senior Program Manager (Future Mode of Operations - Broadband Networks)

Reference ID: PRO02407-16
Management and Executive
Full Time
Vancouver, BC     

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Position Overview:

You are a passionate leader who is excited about trying things in the market that haven't been done before. Creating a sophisticated, customer- and community-centric sales strategy is something you're great at, and it's leading the implementation of these plans and driving results where you really shine.

As Senior Program Manager, you will lead and develop the Future Mode of Operations for Strategy and Supply of the sales and field execution workforce in TELUS PureFibre communities. You will collaborate and partner with key stakeholders who support sales, channel management, regional market management, community build, and products and services to bring new opportunities to life over broadband networks. As strategic thinker, you will find yourself at the hub of a diverse and dynamic organization, and in a position to not only chart a new path for TELUS, but an exciting new career for yourself.

    •Define, develop, and lead the resourcing and growth strategy of the sales and field execution workforce in TELUS PureFibre communities •Drive and develop sales, loading, and churn avoidance initiatives across cross-functional teams to deliver on strategic priorities •Build and manage a team that will recruit, develop, and train new talent into the sales and field execution team •Work across channels to build local market sales execution and sustainability •Establish a culture of high performance and thought leadership through effective and measurable activities including channel engagement, recognition, performance development and coaching •Analyze, manage, and present growth and sustainability strategy across the organization with a variety of stakeholders, including working level and executive level audiences •Drive innovation, creativity, and team collaboration to continuously improve upon best practices and standard processes •Prepare program governance updates for executive governance bodies


Required Knowledge:
    •In-depth understanding of the services and features that TELUS provides to customers •Insights into how investments in broadband capabilities can generate socio-economic benefits for a community •Expert-level thought leadership across all the four Ps of marketing •Strong channel and vendor management experience •Sales experience would be an asset

Required Skills & Abilities:
    •Self-starter with proven organization and time-management skills •Strong relationship building ability and pre-existing network (internal and external) •Ability to develop long-term strategy, own and manage a program to support it, and drive execution and delivery •Strong business acumen, presentation, and communication skills •Ability to prioritize and handle multiple tasks and deadlines •Experience with senior management communication •Expert skills in Microsoft PowerPoint & Excel •Great attention to detail •Exceptional analytical and problem solving skills •Strong facilitation skills •Excellent verbal and written communication skills •Customer experience focused •Ability to work independently or within a team •Ability to cope with ambiguity •Ability to drive to clarity, consensus and closure •Travel will be required throughout Alberta and BC

Required Professional Designation/Certification:
    •Post-secondary degree in business, computer science, and information technology •MBA (or equivalent experience) would be an asset •Project Management certification would be an asset

Required Experience:
    •Minimum 7 years' experience in telecommunications •Minimum 5 years product management, service development or project management experience
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: October 21, 2016
Closes:December 12, 2016
Email Address:
Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...