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Impact Recruitment Inc.
Impact Recruitment Inc. Logo

Senior Manager Inbound Order Center

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Burnaby, BC
Richmond, BC
Vancouver, BC
Job Type icon
Full Time
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Sales and Marketing

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Position: Senior Manager Inbound Order Center

Location: Vancouver

Salary: $75000 - $80000

Do you have experience leading an inbound order center of 15+ people? Do you want to work for one of the most stable and largest wholesale groups in BC that sells into Retail? Tired of working in a traditional call center enviornment? Perhaps this role is for you…..


This company is one of the largest distributors and retailers in Canada in their specific product group and have been recognized as one of British Columbia’s top employers. The organization is driven by innovation and is very forward looking with many large scale projects in the works and upcoming. This company is at the threshold of rolling out one of their largest growth plans to date and requires strong leaders with initiative and drive to help the team accomplish their goals. The organization itself is known for incredible stability, strong team mentality and work life balance. If you are looking for a solid company, a realistic growth pattern and the opportunity to make a mark on an organization, this is the role for you. This organization is looking for a dynamic Manager to lead their inbound order center.


This role is leading the wholesale inbound order centers based in Vancouver and Victoria. There are 2 direct reports leading each center and 30 plus employees total that this person oversees. Key aspects of this role will be control and monitoring of the inbound order center, implementation of continuous improvements, achievement of department KPI’s including customer satisfaction, problem resolution, profitability and timeliness as well as the development and coaching of Managers and employees.


To be considered for this role you must have

  • 5+ years of experience leading a high volume call center with revenue targets
  • History of leading a team of more than 15 people
  • Strong understanding of technology in relation to order or call center
  • Experience coaching and developing internal employees into future leaders
  • Must live in the Metro Vancouver area
  • Must be legally entitled to work in Canada


 $75000 - $80000 plus excellent benefits


Please reply with a Microsoft Word version of your resume to: [email protected], or visit to apply online.  Let me know that you have applied by sending me a message on @fenyedi or my LinkedIn profile. If you would like to speak with me directly regarding this role, please contact Eric Fenyedi on 604 689 8687x231 or [email protected] for more information. 

Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval.  While we will only be considering qualified applicants for this particular role, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.


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Posted: September 20, 2017
Closes:November 19, 2017