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IT/IQ Tech Recruiters
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Senior IT Operations Managers

Reference ID: 12094

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Vancouver, BC
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Information Technology

IT/IQ Tech Recruiters is seeking four (4) Senior IT Operations Managers on contract to join our healthcare client in the Lower Mainland.

About Our Client

  • Public sector organization providing IT infrastructure support services to the Health Authorities in British Columbia
  • Organization currently has 100+ project workstreams in-flight and upcoming
  • The Senior IT Operations Manager(s) will support the day-to-day operational management of the Technology Services CST HUB that performs infrastructure monitoring, maintenance and remediation activities in support of the Clinical and Systems Transformation (CST) Project
  • Fast paced, collaborative environment offering long-term contracts
  • Centrally located and accessible by public transit

Primary Responsibilities

  • Provides direction and monitors employee performance to ensure that work activities are completed in accordance with documented standards, processes, and procedures
  • Performs incident and event triage with support from TS CST HUB resources and manages resolution and/or routing based on established procedures
  • Acts as the first point of escalation for TS CST HUB resources on shift
  • Maintains TS CST HUB schedule to ensure coverage for all shifts and role assignments
  • Produces regular reports according to the defined processes and frequency
  • Maintains the TS CST HUB incident ticket queue including ticket creation, assignment, and resolution
  • Coordinates, tracks, and reports on the execution of planned changes and scheduled maintenance activities performed by the TS CST HUB
  • Maintains regular contact with TS Operation Managers and teams to maintain currency on technical standards, tool sets, and operational practices
  • Orients new TS CST Hub resources in toolsets, processes, procedures, and work expectations
  • Performs regular compliance audits to ensure work activities are performed in accordance with defined standards and controls are tested
  • Makes recommendations regarding improvements to toolsets, processes, and controls

Ideal Candidate                                                      

  • 4+ years of recent experience in an IT Operations management capacity within a complex enterprise environment (prior public sector / health experience desired)
  • Knowledge / experience with current network architecture/standards and industry best practices required to implement and maintain a reliable data network
  • Experience supporting an enterprise Server environment including Microsoft and Unix operating systems
  • Experience with Operations monitoring practices and tool sets
  • Experience in an IT Operations management role with direct supervisory responsibilities
  • Experience with ITIL processes [E.g. Change, Incident, Problem] required and ITIL designation preferred.
  • Vendor designation [E.g. Cisco CCNA and/or Microsoft MCSE or equivalent designation] is preferred
  • Good written and verbal communication skills
  • Must be available to interview and perform work responsibilities onsite and legally eligible to work in Canada

About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities.  We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.

We create opportunities for IT Professionals to empower business.

Posted: June 19, 2018
Closes: July 22, 2018
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About IT/IQ Tech Recruiters

IT/IQ is a specialized technology and finance recruitment firm providing contract and permanent search services. Since our inception, IT/IQ has established a significant presence in both Vancouver ...