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IT/IQ Tech Recruiters

Senior Help Desk / IT Generalist

Reference ID: 13008

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IT/IQ Tech Recruiters is seeking a Senior Help Desk / IT Generalist to join our client in the Lower Mainland.


Why work with our client?

  • Opportunity to work remotely
  • Growing start-up company
  • Big learning opportunity



  • Generally available between 8am-5pm for remote/on-site support as needed.
  • Although specific hours are mentioned above as examples, this role is really all about flexibility. There’s an urgent issue that requires you on site the next morning, or even an after-hours visit to address a downed network or server. The key is prioritization and de-escalation.
  • Most of our customers are 9-5ers and rarely ping us outside of business hours however, but if they do, we’re proud/happy to be available to them for assistance.
  • Primary focus on phone/remote support during morning hours (8am-12pm), or other tasks and improvement of documentation as needed when the phones are quiet.
  • Regular customer office visits (even when there may not be a pressing issue) to perform any as-required tasks, or simply to learn about their people, processes, business, and IT infrastructure.


Top Skills Required

  • Experience supporting Mac/Windows Desktop systems and Microsoft Office applications, mobile devices (Android, iOS), backup platforms (e.g. Datto, CrashPlan, StorageCraft, Veeam), enterprise-grade antivirus, Office 365, G Suite, etc.
  • Network skills and experience with a variety of firewalls, VPN, switches, VLANs, wireless, and related services (DNS, DHCP, NAT, etc.) is a BONUS
  • Hands-on experience working with and supporting virtual environments (VMware, Hyper-V), SaaS applications, and other hosted products and environments is a BONUS
  • Good knowledge of Linux and Windows Server operating systems
  • Experience with Jamf Pro and Kaseya VSA considered a major asset.
  • Apple (ACSP) or Microsoft certification (MCITP) or similar is a BIG plus.


Why work with us?

  • We provide excellent access to key hiring managers, which other agencies may not have access to
  • When hiring managers are reviewing resumes, they will review the resumes from the agencies that have previously proven themselves and can be trusted


About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities.  We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.


We create opportunities for IT Professionals to empower business.

Posted: May 16, 2019
Closes: July 15, 2019