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Senior Health Business Consultant II-THFS

Reference ID: HEA03066-17

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Vancouver, BC
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Full Time
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Health Care

Who we are:

TELUS is committed to changing the way healthcare in Canada works for you, your family, and your loved ones. What part might you play?

We collectively need to find solutions that will benefit all Canadians to meet the challenge of unsustainable rising costs, long wait times and an increasingly older population. Make no mistake, our journey to address Canada's greatest social challenge of this generation, healthcare, will be long and challenging - but the chance to have an impact on all Canadians and build a new business for TELUS will be worth it!

The TELUS Consumer Health team will focus on empowering Canadians to take control of their health and the health of their loved ones with the right information, tools and support they need to live healthier and happier lives. As a global telecommunications leader and one of the largest IT healthcare providers in Canada, we are well positioned to play a leadership role in bringing new services to market to address this significant challenge.

What you do:

Are you up for the challenge? We are looking for team members with the capability, passion, grit and drive to join our team as we embark on this journey! You will have the chance and expectation to engage in many different functions as we build this business and improve healthcare for all Canadians. You have a strong track record of performance, you are flexible and adaptable, you are a self-starter who thrives in a rapidly changing environment and you are a true utility player who can move from priority to priority as we build out the team and business. You have a 'can-do' attitude and you are not afraid to roll up your sleeves to get things done. But most importantly, you are a team player who works best in collaborative environments and understands the importance of building and maintaining an engaging culture.

This exciting new position will play a core role in defining and executing on digital health strategies, including different models for the delivery of health services, to help consumers achieve their health goals.

    •Provide thought-leadership and guidance on the delivery of health services using digital platforms, applications and other emerging technologies •Contribute to the development and evolution of business strategy/roadmap for digital health services and key priorities within TELUS Consumer Health •Review, assess and advise on the quality of health services delivered through digital health solutions from a clinical point of view •Contribute to the development of care guidelines and training materials •Provide leadership for process improvement and redesign of digital health solutions based on client feedback, data, interviews and other source of information •Define, measure, and evolve key performance indicators and operational metrics to deliver insight into strategic and operational performance •Support initiatives to educate and promote external stakeholders and customers on the benefits and effectiveness of digital health solutions •Provide clinical consulting expertise in the formulation of digital health solutions •Coach and mentor peers on aligning application solutions with clinical processes •Support special projects as requested from leadership team and key stakeholders •Foster a culture of transparency, accountability, appreciation and continuous improvement


Required Knowledge:

    •A passion for technology and understanding how digital health solutions can be used to help consumers/patients with their health needs •Experience in a healthcare setting delivering care •Recognized as an expert in their field, teaches/mentors internally/externally •Demonstrate very strong knowledge of healthcare practice methodology •Keen desire to drive transformative and strategic change, by solving complex problems •Demonstrate a strong knowledge of business analytics and process methodology •Ability to drive change on an end-to-end basis across multiple stakeholders and business units •Broad healthcare industry knowledge and experience

Required Skills & Abilities:
    •Strong leadership and team/project/product management experience as well as financial acumen •Self-starter and able to support quality and results with directional guidance •Strong analytical (quantitative and qualitative) capabilities and attention to detail/quality •Strong PowerPoint and executive storytelling capabilities •Ability to prioritize and work under pressure in fast-paced ever-changing environment •Ability to take on complex initiatives in an ambiguous environment •Ability to work and communicate effectively across different levels of management and cross-functional teams

Required Professional Designation/Certification:
    •Health professional, e.g. Registered Nurse, Nurse Practitioner, Physician, Psychiatrist, Psychologist, Psychoanalyst, Certified Counsellor, Psychotherapist, Registered Social Worker, Clinical Care Managers, etc •Master's Degree or above related to profession •MBA or Master Health Administration degree is an asset •Proof of membership with provincial regulatory body or license, where applicable

Required Experience:
    •5 years' work experience •Experience working in a healthcare setting •Consulting experience is a strong asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: February 25, 2018
Closes:April 26, 2018