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Senior Design Strategist, Scotia Digital (Vancouver Hub)

Vancouver, BC
Full Time
4 days ago
Requisition ID: 151617

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotia Digitalis an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world's largest banks behind us and a talented, and growing, team of industry leaders driving us forward.

Do you want to help us reinvent how people bank? At Scotia Digital, we are passionate about transforming the customer experience.

We're looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

Is this role right for you?

  • Lead our team's strategic point of view on a distinct domain of the human experience in banking through medium and long-term research
  • Understand the nature & pace of change in a specific market as well as the related needs and behaviours of our customers, identifying potential opportunities and channels relevant to our business
  • Demonstrate a deep interest in understanding our users, leveraging rigorous design research principles as well as your intuitive ability to solve problems from a human-centric viewpoint
  • Plan and perform qualitative research, building proposals and protocols to create a pathway for innovation and change
  • Lead research and research team to solve design challenges in a range of contexts, including digital interactions, digital selling, digital services, physical spaces and physical products
  • Provide a high level of acuity in analysis and synthesis of research insights from multiple sources of data, including observational interviews, qualitative research studies and direct user feedback
  • Design and conduct horizon scanning, systems mapping and scenario development related to key content areas
  • Employ social theory and futures-based frameworks to make sense of complex human, technological and environmental futures in order to clearly and creatively communicate possible futures to the broader Bank and beyond
  • Drive best practices in creating and managing research teams in the identifying themes and connections between different user groups and across industries
  • Be a storyteller for digital products, translating research into insights and opportunities
  • Create powerful, visually based artifacts that will easily and simply convey current and future experiences, design directions, design principles, design frameworks and more
  • Provide an expert level of empathy and an un-biased viewpoint to all aspects of user research
  • Influence peers and business line through strategic recommendations and relationship building to embed a human-centered approach to solutions and product implementation
  • Foster a collaborative, innovative, challenging and supportive team environment
  • Provide input, guidance and feedback to all team members and ecosystem stakeholders
  • Collaborate with and support the Director of Design Strategy to plan and execute annual strategic direction and programming
  • Influence global team by demonstrating high-level of technical capability in design strategy research methods and team mentorship
  • Be flexible and agile to respond to the evolving business needs

Do you have the skills that will enable you to succeed in this role?

  • 5+ year's experience in planning and executing human-centered customer experience strategy and research projects with actionable outcomes.
  • Worked in design, consulting, consumer insights or a related academic field such as anthropology, strategic foresight or behavioral psychology.
  • Post-secondary education in Design, Strategy, Research, Anthropology, Sociology or a related field.
  • Skilled in a range of design research methodologies such as contextual interviews, ethnographic observation, diary studies, co-design workshops, landscape reviews, trend analysis, etc.
  • Proven ability to deliver qualitative research projects, synthesize data and present insights into meaningful outcomes.
  • Demonstrates a positive and resilient personality; able to embrace feedback and have a desire for continuous iteration and improvement.
  • Comfortable working in a self-guided manner with the ability to prioritize tasks and manage own time efficiently.
  • Excellent leadership, communication and teamwork skills.
  • Deals well with ambiguity, taking smart and calculated risks and supports others who do the same.
  • Open, persuasive, engaging and love to have a good laugh.
  • A background in Fintech or other financial related products is an asset.
  • Mastery of Adobe Creative Suite is an asset; including the ability to build your own design artifacts such as personas, journey maps, scenarios, etc.
  • French and/or Spanish proficiency considered an asset

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent - not just a job - so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Working Arrangement: Remote / Hybrid


Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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