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Senior Customer Solutions Architect (Senior CSE) - Vancouver

Vancouver, BC
Full Time
A month ago

Join our team

TELUS Business Solutions West (BSW) and Customer Relationship & Solutions Management (CRSM) provides end-to-end sales, marketing and post-sales business customer support from British Columbia (BC) & Alberta (AB).

Our TELUS Business Solutions - Sales team is dedicated to supporting business customers in Western Canada. We help connect our customers with industry-leading technology solutions to create opportunities and solve business challenges across both public and private sectors and across various segments.

Our TELUS Business Solutions - Marketing team leads product marketing for most of our wireline and wireless business solutions, strategic alliances and support for sales tools and analytics. The team also oversees regional customer marketing.

The TELUS Business Solutions - Customer Relationship & Solutions Management team provides customer solutions architecture, deal pursuit, solutions delivery, customer care, and operations support for TELUS business customers across all segments.

Here's the impact you'll make and what we'll accomplish together

TELUS Customer Relationship & Solutions Management team is seeking a Senior Customer Systems Engineering (CSE) Specialist to join a dynamic Pre-sales Engineering team, supporting both mid-market and enterprise customers.

Here's how

You have a passion for information & communication technologies (ICT) with demonstrated experience in technical solution consulting. You will interface with the Premier Sales Organization (PSO) to perform business needs assessment, product demonstrations, whiteboard discussion, opportunity qualification, and solution design and proposal development.


You're the missing piece of the puzzle with:
    •Solid understanding of, and experience with, enterprise scale integrated Information Technology (IT) security solutions such as those involving: multi-site implementation, local area network (LAN)/wide area network (WAN)/security inter-operability, dynamic routing protocols, and failover and high availability systems •Understanding of network security infrastructure like firewall, virtual private network (VPN), network intrusion prevention system (IPS), web proxy, e-mail, data loss prevention (DLP), authentication, authorization •Understanding of wireless solution design and architecture knowledge & experience •Ability to uncover and understand business requirements through a consultative process •Ability to navigate ambiguity, clearly communicate risks, anticipate challenges, seek clarification and set clear expectations with customers and internal stakeholders •Excellent technical writing, design consultation and presentation skills •Ability to articulate both business and technical value of information security solutions •Ability to work with limited supervision in a competitive environment •Post-secondary degree or technical diploma in Engineering or Computer Science

What We Give Back to YOU:

Every day, we connect Canadians and our communities to the people and information that matters most to them. Help us build and strengthen those connections.

It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

We give where we live and are making a big difference in communities' right across the country. How big? Since 2000, we have given over $440 million and 6.8 million hours of our time to charities and non-profits in Canada.

You can come to work in one of our environmentally-sustainable, technologically-advanced office, you can meet customers in our next generation, connected retail stores or, in many cases, you can work from home.

Our rewards package includes profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more!

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Sales and Marketing