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Senior Client Advisor in SAP Strategy & Transformation (STO) Office - Canada Job

Reference ID: 348751601

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Vancouver, BC
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Full Time
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Requisition ID: 155776
Work Area: Customer Service and Support
Expected Travel: 0 - 100%
Career Status: Professional
Employment Type: Regular Full Time




As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.



North America – Open to all major US and Canadian Cities



The "SAP Strategy & Transformation Office (STO)" plays a critical role within SAP Digital Business Services, and is providing strategic advisory and SAP product and platform expertise to SAP's customers. The STO is armed with best practices in program management & enterprise architecture; drives conversations with our customer's Enterprise & Solution Architects, Program Managers and decision making stakeholders and ensures a ONE SAP messaging through close collaboration and Cross-Board-partnerships within SAP.



Our advisors are crucial STO Office team members and focused on customer success for SAP Cloud in helping her/his customers to achieve business value faster through technology.

Your main tasks and areas of responsibility will include:
  • Become a highly certified and recognized SAP Cloud expert through intensive training program (10 weeks intensive training will be provided to every advisor)
  • Drive with our customers the integration of SAP’s Cloud solutions into their landscapes
  • Strategic mapping of a customer business roadmap with SAP’s product strategy
  • Act as a trusted advisor armed with architecture best practices and industry references
  • Support our customers to achieve the maximum value of their investments into SAP solutions through significantly leveraging the value of increased cloud adoption
  • Provide Architectural Leadership, develop and represent SAP’s viewpoint to the customer
  • Contribute to project- & program setup, ensure that SAP solutions are deployed in the best possible way and that Architectural Governance is in place to keep programs on track and anticipate on potential technology related issues
  • Drive, advise and mentor diverse teams, including customer, partner and SAP resources
  • Develop strong connection and interaction with SAP’s product development teams
  • Troubleshoot on key customer implementation issues and drive to successful resolution
  • Manage customer expectations, negotiate solutions to complex problems with all parties involved. Act a highly visible and respected individual at the customer residence.
  • Develop strong working relationships with all stakeholders on various levels and drive total customer satisfaction
  • Take ownership for the further development & growth of the SAP Strategy & Transformation Office (STO) within SAP
  • Actively contribute to other architecture / CTO communities inside and outside of SAP




  • University degree (or equivalent through experience)
  • Fluency in English; other languages are an asset
  • Exposure to multi-cultural environments either from international assignments
  • Knowledge about SAP Cloud products (SuccessFactors, S/4 HANA, Ariba, Customer Engagement & Commerce, Fieldglass, Concur, etc.)
  • Business acumen, ability to influence stakeholders and drive business & IT alignment
  • Hands-on proven skills in Design Thinking and creation of Digital Strategies & roadmaps
  • High level of flexibility required; willingness to learn on a continuous basis
  • Focus on customer success, strong entrepreneurship, broad communication capabilities, hands-on mentality, discipline, resilience, cross-organizational team playing and a positive attitude are key pillars of your professional character and expertise
  • Strong communication skills on all levels in complex multicultural environments
  • Demonstrated ability to drive significant change and transformation successfully
  • Ability to work independently and to be a self-starter


  • Minimum Job Experience: 9+ Years
  • Thereof relevant experience with SAP products and solutions: 5+ Years
  • Experience in managing projects with cross-functional teams
  • Experience as a Senior Architect and/or CTO in a complex / matrixed organization or as leading Consultant at a SAP Partner or Management Consultancy
  • Experience with key areas of enterprise architecture and hand-on solution experience in one of SAP’s core products
  • Extensive services experience, including implementation experience with one or more core SAP solutions and the associated team management



North America – US and Canada






Salary Range: T4 








To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.


SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: C [email protected] ). Requests for reasonable accommodation will be considered on a case-by-case basis.


EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations: Virtual - Canada

Job Segment: SAP, ERP, Developer, Information Technology, IT Architecture, Technology

Posted: January 20, 2018
Closes:February 13, 2018