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Senior Business Systems Analyst - TELUS Digital

Vancouver, BC
Full Time
3 days ago

Create awesome experiences for our customers.

Join our team

We're a customer-driven and product-minded team within TELUS, responsible for our company's digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital's mission is to make life easier for millions of customers - and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at

Here's the impact you'll make and what we'll accomplish together

We're looking for a Senior Business Systems Analyst, familiar with working in an Agile/Lean environment to help deliver digital experiences for Home Solutions TELUS products. You will evaluate information captured from various sources, reconcile conflicts of information, break down high-level information into details, and clarify details for the team to understand how to define an efficient solution for TELUS Customers.

Here's how
    •Develop in depth knowledge of applications and their interdependencies
    •Work cross-functionally to create flow diagrams for user flows, system flows, and processes to help identify risks, dependencies, and requirements
    •Research and document existing (as-is) business rules
    •Evaluate information captured from various sources, reconcile conflicts of information, break down high-level information into details, and clarify details for the team to understand how to define an efficient solution for TELUS Customers
    •Analyze business requirements from stakeholders and assist in creating/updating user stories
    •Contribute to roadmapping yearly deliverables with the Product Owner
    •Work alongside Product Owner to identify accurate KPIs and measurement strategy for the team and then collaborates with analytics team to have them implement it
    •Help Product Owner with story mapping and investigation of all business requirements
    •Assist Product Owner with determining the impact of changes to supporting systems and across teams to deliver on go to market activities
    •Support delivery of initiatives and intended business benefits with structured problem solving, gap analysis, and cost benefit analysis type activities
    •Be the point person for developers
    •Participate in cross-functional user story mapping and document all business requirements; assisting with creating/updating user stories; gathering requirements for work that impacts the squad or changes the squad is making that could impact other teams
    •Seek opportunities for improvement (customer effort reduction, process improvement, cost reduction) and investigate possible solutions
    •Work cross-functionally to create flow diagrams for user flows, system flows and processes to help us identify risks, dependencies and requirements
    •Experience with all stages of the Project Life Cycle including Requirement Gathering and Analysis, Testing, Deployment, Maintenance and Support
    •Collaborate and maintain close relationships with product owners, IT, business units, stakeholders within the organization to solve problems and deliver solutions
    •Help champion and build positive relationships with collaborators to effectively prioritize and execute business initiatives for


You're the missing piece of the puzzle
    •Ability to work closely with partners and TELUS Digital team members to assist in clarifying business processes and systems requirements
    •Strong technical background with the ability to dissect technical documentation, dive into source code, and work alongside developers to investigate technical issues
    •Understanding of backend development to make educated and data driven decisions on the evolution of the applications for the consumers
    •Ability to recognize and raise process and systems issues that prevent delivery of value to our customers
    •Ability to support tools and processes for our development team
    •Collaborate closely with team members in an agile and lean start-up environment
    •Strong communication skills; able to communicate requirements and business processes to be easily maintained and understood by different domain experts
    •Ability to detail business flows and processes using flowcharting tools in a way that is easily understood by different domain authorities
    •Assisting in solving technical issues, performing root cause analysis, and resolving data integrity problems
    •3-5 years' experience or more in working and managing the execution of digital projects
    •Excellent organizational and planning skills
    •Excellent customer service skills and able to maintain positive relationships with internal stakeholders
    •Able to work successfully in a fast paced environment and respond to changing priorities

    •Business Analysis Certification
    •Scrum master certification
    •Proficiency in API development and tools such as Postman

About TELUS Digital:

We want to work with people who:
    •Share our passion for all things digital
    •Thrive in an agile, lean and fast-paced environment
    •Clearly see things from the perspective of our customers
    •Are curious, experiment and never stop learning
    •View collaboration as essential to your work
    •Utilize the power of data to inform decisions
    •Embrace diversity and new ideas

What you can expect from us:
    •An environment where you're encouraged to share and act on your ideas
    •Flexible work hours in a central downtown location
    •A welcoming, relaxed office with a casual dress code
    •A culture committed to giving; every year we donate time and resources in our communities
    •A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.
Information Technology