As a senior member of the Client Experience Enablement/Technology Enablement - Management Information System Team, the Senior Business Systems Analyst is responsible for designing, maintaining and enhancing the reporting platforms for the TELUS consumer call centers with thousands of users worldwide. Through leadership, vision and technical excellence, the Senior Business Systems Analyst will work with key stakeholders to provide leading edge reporting at TELUS.Responsibilities:
•Investigate issues and provide recommended solutionsQualifications:Required Knowledge:
•Design and implement simple solutions in order to solve complex business needs
•Prepare detailed design specifications, test plans and both internal and end-user documentation
•Establish standards and ensure processes are maintained; identify and highlight exceptions
•Promote and demonstrate effective communications, knowledge sharing and collaboration best practices
•Firm IT background with focus on data mining, report building, database architecture and SDLC Required Skills & Abilities:
•Strong business analytical skills
•Solid understanding of Call Centre Metrics
•Capable and willing learner who proactively researches solutions to business challenges Required Professional Designation/Certification:
•Able to foster a collaborative environment across varying skill levels in a geographically diverse team
•Strong business process management skills
•Strong analytical, problem identification and problem solving skills
•Ability to provide professional assessments and recommend solutions; make good decisions based on analysis, experience and judgment
•Ability to disseminate technical issues for non-technical stakeholders
•Customer focused, sensitive to customer needs, their critical business cycles and schedules
•Expert level knowledge of Microsoft SQL server and related business intelligence products including SSRS, SSAS, SSIS, and SharePoint
•Expert level knowledge of ASP.NET, C# and related tool sets
•Data mining and data verification abilities with respect to KPI reporting, Trend, metric, KPI, and root cause analysis experience and skills from a service/customer oriented view
•High motivation/drive to succeed
•Ability to work independently with minimal supervision and also effectively as part of a team
•Highly effective interpersonal, communication, and presentation skills
•Highly creative and resourceful in terms of providing solutions for client needs
•Ability to breakdown complicated processes into functional components
•Computer Science Degree and Several Years Related Experience Required Experience:
•Experience with data visualization toolsWho is TELUS?
•Experience writing data definitions and maintaining metadata
•Experience with data modeling
•Experience building cubes with SQL Server Analysis Services
•Experience building complex ETL
•Experience in SQL Server, My SQL, Oracle
•Experience with ASP.NET/C#
•Familiar with industry best practices in web development
•Experience optimizing database queries
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values
and delivering on our Customers First commitments
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.