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Telus

Senior Business Analyst

Location
Vancouver, BC
Details
Full Time
7 days ago

Join our team

We are looking for a dynamic Senior Business Analyst to join our Service & Development PMO to enable next generation business products and services in new and transformative ways while creating an amazing customer experience across all business segments nationally. We are seeking a strong leader to join our TBS Service Development team as we continue to grow and rapidly evolve our business.

Here's the impact you'll make and what we'll accomplish together

This is a career-shaping opportunity that will truly develop you into a strong leader at TELUS by working in and across our end-to-end business environment. We collaborate with many teams across the organisation to bring to life TELUS business products and services that deliver extraordinary customer experiences. As a Senior Business Analyst you will take on the rewarding yet challenging role of enabling those processes.


Qualifications:


Your ideal profile includes:
    Marketing and Operations:
      •Strong knowledge of operational applications, business products, and services
      •Ability to ensure that business impacts are accurately captured and agreed upon across the TBS value chain
      •Planning and readiness for service offer including: includes requirements definition, stakeholder update presentations, user interfaces/processes, documentation, testing, communication on basic and/or individual components of projects, post launch stability, and ongoing evolution
    Service Development Knowledge:
      •Processes and/or operational business readiness; a good understanding of project gating methodology and activities
    Problem Solving:
      •Analytical problem identification and problem solving skills; advanced ability to perform an appropriate level of assessment to recommend solutions; make good decisions based on analysis, experience and judgment
      •Change Management Skills
    Systems Knowledge:
      •Odyssey (SalesForce.com) a benefit
      •Experience dealing/communicating effectively with leaders across different levels within the organization; strong presentation skills (Google Suite, Microsoft Applications)
      •Knowledge of Waterfall, Agile (SAFe), Project Development Lifecycle, DevOps

Finally, a career you'll love

Here's what makes you the perfect for this role:
    •You possess strong planning, performance and business analysis skills
    •You have an extraordinary ability to build relationships, collaborate, and influence across multiple teams
    •You are self-motivated and can take decisive action by assessing risk-adjusted options and prioritization across a multiple of concurrent projects and workstreams
    •Your have a real passion for working in a dynamic, high performance culture and for building, operating, and transforming new businesses
    •Ability to think outside-of-the-box and implement contrarian ideas to standard practices entrenched in a traditional industry
    •You have a focus on continuous learning and development across multiple domains including industry best practices, technology trends, and customer experience opportunities

Great-to-haves
    •University degree and/or equivalent combination of experience and education
    •Business Analysis certification/courses - required; 4+ years of experience in an analytical role
    •ITIL, Agile, Lean Six Sigma certification - asset
    •You have experience in an Agile environment and familiarity of associated tools such as JIRA, Kanban, and Scrum

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Category
Management and Executive