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Senior Business Analyst - System Administration

Saanichton, BC
Full Time
17 days ago
Senior Business Analyst - System Administration

BC Emergency Health Services

Saanichton, BC

The Senior Business Analyst, reporting to the Manager of Dispatch & Call-Center Systems, is responsible to lead and manage systems services projects within the BC Emergency Health Services that are provincial in nature. The Senior Business Analyst uses advanced technical knowledge and aptitude by carrying out in-depth systems analysis, ensuring errors/deficiencies are corrected, providing an advanced level of troubleshooting across complex systems, proposing hardware and/or software modifications or upgrades to enhance the environments, managing systems services projects including the development and implementation of strategic systems plans and ensures that the operational, development and technical support provided to the clients are in accordance with signed Service Level Agreements [SLA's]. Plans, develops and recommends specifications for hardware and software upgrades; investigates, plans, develops and works with vendors for purchasing new or upgrades for hardware and software. Applies corrective maintenance to systems and/or applications software and monitors computer system and network security, making adjustments as required.

What you'll do
  • Manage the provision of systems services to clients:
    • manage the provision of services to clients by Information Management and/or external organizations to ensure that they meet those specified in Service Level Agreements. Act as advocate for the clients in resolving problems or with regard to Information Management directions to meet client business requirements.
    • manage and participate in the preparation of feasibility studies, requirements analysis and business design documents including the evaluating of requirements.
    • participate in the budget development process and assignment of priorities to meet changing business requirements.
    • prepare contract specifications for development/special projects; negotiate and administer contracts.
    • manage and monitor work performed under contract to ensure that deliverables meet the requirements.
    • provide coordination and liaison with external users of systems such as Telus, Health Authorities and other healthcare sector agencies, policy, fire and first responder agencies, and regional 911 systems throughout the Province.
    • develop Service Level Agreements and business plans for BCEHS and external clients.
    • assess alternatives and determine requirements to meet client short and long term business objectives.
    • ensure that the implemented solution meets the business requirements.
    • participate in the preparation of client annual operating and long term strategic plans.
  • Act as Internal Information Systems expert and consultant to ensure that the client is using Information Management/Information Technology [IM/IT] in the most effective way;
    • provide leadership in the identification of innovative and cost effective uses of IM/IT.
    • influence client management and staff to accept changes and manage the business impact.
    • communicate (verbally and written) and market business solutions to client and BCEHS management, staff and relevant outside organizations
  • Manages strategic business and technical infrastructure projects including:
    • initiate projects including scope definition, resource acquisition, feasibility studies, and business case development.
    • select, lead and direct staff performing business analysis, technical design, programming, testing and implementing into the production environment.
    • provide technical leadership to corporate management on alternatives and solutions, product evaluation, risk assessment and cost benefit analysis of existing and future information management and technical infrastructure.
    • prepare or provide input to Requests for Information/Proposal (RFI/RFP), evaluation processes and tools.
    • provide project management for information and technology initiatives, ensuring activities are identified and managed through all phases of the systems development life cycle.
    • understand the complex relationships between program areas, organizations.
    • facilitate working group sessions, promote team cooperation, and solicit others input and expertise.
    • is accountable to the business sponsors and corporate management, to ensure the successful completion of the project, meeting stated objectives and ensuring quality of deliverables.
    • determine resource requirements, team member roles and responsibilities, allocate resources and monitor project schedule and milestones.
    • establish priorities and review deliverables to ensure they meet design requirements and technical specifications.
    • conduct quality control, verification and validation, performance and post implementation reviews.
    • ensure that the operational, development and technical support provided to clients is in accordance with Service Level Agreements or contracts.
  • Performs an Application Analyst role:
    • use Information Engineering principles and data, function and process models to conduct business area analyses, business system design, technical system design and construction of IM/IT solutions e.g. program/application interfaces within the BCEHS, as well as with external agencies (Health Authorities, Police, Fire, Telus, etc.) including data conversion routines.
    • identify and co-ordinate security and quality control measures.
    • identify risks, and manage mitigation, monitoring and responses.
    • develop business scenarios and associated test plans and participates in acceptance testing of new or changed business applications, packages, and technical infrastructure.
    • facilitate the change management process by providing expertise to units affected by automation by advising managers and their staff in accepting change and managing business impacts.
    • evaluate documentation and help screens to ensure fit to business requirements and application functionality.
    • analyze operation problems by review of database design and analysis of data using SQL queries and various reporting/analytical tools.
    • develop recommendations for the transition of knowledge from the vendor/developer project teams to the IM/IT and client staff.
    • provide formal client training.
    • develop and maintains programs to pass technology related knowledge to BCEHS staff providing direct service to end use clients.
  • Performs other duties as assigned.

What you bring

  • Graduation from a recognized degree or diploma program in Computer Science, four years' recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
  • Ability to write programs in a variety of programming languages.
  • Experience with SQL, PLSQL, and database management
  • Experience with RDP and server management
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to write programs in a variety of programming languages.
  • Ability to organize work.
  • Ability to operate related equipment.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time
$49.01 / hour
Location: A remote position that can be based out of either the Vancouver or Saanichton office.
2261 Keating Cross Rd, Saanichton, BC V8M 2A5 or 2955 Virtual Way, Vancouver, BC V5M 4X6
Closing date:
Applications accepted until position is filled
Hours of Work:
08:00-16:00 (Monday to Friday)
Requisition #

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of July 31, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.
Health Care