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Senior Account IT Manager

Full Time
A month ago

Why F12?

We exist to take risk and complexity out of IT so that businesses can focus and thrive. They can Consider IT Done. We seek to understand business drivers so we can provide tailored solutions that enhance employee experience, improve productivity, and support organizational goals. We value innovation, effort, and results and are looking for people who have the desire to drive our organization forward.

Reporting directly to the Executive Vice President of BC, this role builds and sustains business to business relationships within designated industry verticals. The Account Manager is a champion of client satisfaction. They listen enthusiastically, confidently liaise with other departments to find the right solutions, and stay up to date on our evolving product offering. Most importantly, they develop a trusted connection with our clients, always bringing relevant, value-added ideas to the conversation.

What You Will Be Doing

  • Performing quarterly reviews, you will meet with business leaders within your vertical(s) to understand their unique challenges, strategic objectives, and how our product offering can support their vision
  • Partnering with cross-functional teams that include Service Delivery, Project Services, and Administration. You will work with them to find IT solutions that fit the Client’s needs
  • Presenting solutions to the Client while asking engaging questions that elicit feedback for refinement
  • Creating deep personal connections. You consistently look to develop long-term relationships with our Clients. Always looking to “WOW” them, you proactively hunt for ways to enhance their experience
  • Contributing to the bigger conversation, you track and score Client engagement, record and measure Client satisfaction, and provide suggestions for improving Client retention
  • Continuously defining goals and strategies, you focus on growing market share and our share of wallet with Clients

Who You Are

  • With a need to be in the know, you stay up to date on your vertical and what strategic solutions best support your market
  • Solutions-oriented, you see the path for overcoming challenges and take pride in helping figure out what best supports their business
  • You put the “account” in account management. You lead by example and meet expectations by holding yourself accountable first
  • Confident and calm under pressure, you present solutions with enthusiasm and tact
  • A dynamic personality, you effectively engage and influence internal and external stakeholders
  • You have a proven track record of developing and growing client relationships with a positive impact on MRR (monthly reoccurring revenue)
  • Numbers are not the narrative. While strong in business and financial acumen regarding budgets, forecasting, and cost controls, you deliver a story that clients understand
  • Ability to think on your feet, you thrive in a fast-paced environment and are excited by new challenges
  • Along with seasoned presentation skills, you have advanced written and oral abilities
  • You enjoy collaborating with your team in different locations almost as much as you enjoy meeting with Clients virtually and in-person
  • Experience selling technical solutions is an asset
  • Bachelor’s Degree or higher, or direct business experience is an asset

What You Can Expect from Us

We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:

✓ Health Spending or RRSP Matching

✓ Three weeks vacation plus extra Flex Days

✓ Flexible Work Arrangements

✓ Reimbursements for educational advancement and certifications

✓ Leadership development opportunities and growth coaching

✓ Travel opportunities

Administrative Customer Service and Support Information Technology