Security Ambassador - Full Time - Mount Sinai Hospital

Job Skills / Requirements

Position: Security Ambassador
Site: Mount Sinai Hospital
City: 600 University Avenue, Toronto
Status: Full-Time
Hours: Continental Rotation - 0700-1900/1900-0700
Pay Rate: $27.05

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Internal Posting Date: May 13,2025

I nternal Closing Date: May 20,2025

External Closing Date : May 27, 2025

Successful candidates will be asked to attend mandatory 4 day in-class training at our Etobicoke office - A Valid Immunization Record (Measles, mumps, rubella, varicella, and TB skin tests 1 and 2 ) is required prior to on boarding.

Job Description: Working on assigned shifts, you will work 12-hour shifts providing support to the Emergency department clinical team with regards to proactive identification of the potential for violence within the ED department. The Ambassador will serve as a resource within the department specifically tasked with identifying early signs of agitation and intervening prior to escalation in an effort to reduce the likelihood of violence within the department.

Duties & Responsibilities:
• Continually monitors and actively patrols the emergency department waiting areas and pro-actively engages patients (awaiting treatment), visitors and staff in order to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
• Uses supportive verbal techniques and engages staff resources in order to identify appropriate strategies aimed at the de-escalation of potentially violent behavior.
• Develops relationships and maintains liaison with clinical and operational stakeholder groups (i.e.Triage, Admitting, Nursing, Social Work, Mental Health, Security and volunteers) to ensure effective communication and consultation in the development of appropriate support and/or intervention
strategies.
• Acts as a principal contact for security services within the emergency department and liaises with emergency responders including law enforcement and Emergency Services when managing individuals who may pose a risk of violence.
• Makes observations relating to obvious visual changes to the apparent health of those awaiting services (i.e. loss of consciousness, dizziness, obvious labored or difficult breathing, unresponsiveness, etc.) in the area and immediately identifies any concerns to clinical staff.
• Conducts and documents an hourly census of the number of persons in the waiting areas.
• Maintains basic data concerning the number of client contacts made during each shift.
• Establishes knowledge of the support options and resources available (i.e. warm blankets, food & drink, transit passes, community support resources such as shelters, etc.) and liaises with staff in order to ensure their applications are appropriate and not contrary to clinical needs (i.e. not all triaged patients should take food or water prior to being seen by a physician).
• Develops relationships with regular patients and visitors and through consultation with stakeholders develops customized "Approach Plans" that identify strategies for safely and effectively managing individual patients and visitors who are known to present a potential risk of violence. In order to establish and maintain a positive rapport with regular patients and visitors, the Client Services
• Ambassador is not intended to get directly involved in physical interventions unless required to do so in order to preserve the safety of themselves or another person. Whenever possible, the Client Ambassador will engage site security and/or the site Code White team in order to manage physically aggressive or threatening behavior.
• Participates in multi-disciplinary stakeholder/team briefings/de-briefings and provides input into patient behavior management planning as required.
Skills & Abilities:
• The ability to exercise sound judgment and effective interpersonal skills including the ability to appropriately manage hostile/aggressive/inappropriate behavior is a critical skillset for this position.
• An ability to maintain an empathetic approach to others even in situations of high stress and conflict.
• Working knowledge of applicable legislation and statutes such as the Criminal Code of Canada.
• Physical abilities to carry out the duties of the position.

Education Requirements (All)

Social Service Worker

Certification Requirements (All)

Valid Ontario Security License
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
Standard First Aid, CPR Level C
COVID Double Vaccinated
Authorized to legally work in Canada
Minimum of 1 year security experience

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Ranjot Badesha

This is a Full-Time position 1st Shift, Continental Rotation - (0700-1900/ 1900-0700).

Relocation is not provided and travel is not required

Number of Openings for this position: 1