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STEMCELL Technologies

Salesforce Administrator, Sales System

Burnaby, BC
Full Time
Job Description Summary

The Salesforce Administrator will be responsible for executing day-to-day administration, configurations, user accounts, roles, reports/dashboards, sharing rules, security, configuration, workflow rules, support, maintenance, and documentation of business requirements. The primary function of the Salesforce Administrator is to provide exemplary support for the end users and ensure system compliance. We have two openings available -- a full-time fixed term position for a leave coverage and a full-time permanent position.

Job Description

Duties & Responsibilities
  • Serve as the primary contact person for users, supporting them with answering questions and resolving issues across all platforms while cultivating a positive support experience
  • Create an optimal user onboarding experience by managing the users and licenses in Salesforce based on roles and profiles. This includes setting up new users and deactivating users, providing permission sets, and adding/removing them from public groups and queues.
  • Manage and build reports and dashboards in conjunction with user input.
  • H elp with regression testing during Salesforce releases and assist with Testing/QA.
  • Maintain data quality by cleansing and deduplicating records.
  • Focus on declarative solutions (i.e. workflows, flows, process builder, etc.) to develop customized solutions within the Salesforce platform to support critical business functions.
  • Learning and implementing new Salesforce products.

  • BSc, preferably in Computing or Technology.
  • Must be a Certified Salesforce Administrator.
  • Able to work and communicate effectively with people at different levels of seniority.
  • Minimum 2 years of Salesforce Administrator experience in Service or Sales Cloud or a minimum of 1-year consultant experience strongly preferred.
  • A process-oriented individual with excellent time management. Is able to effectively prioritize workload with good tolerance for ambiguity and changing priorities. Extremely resourceful.
  • Strong attention to detail.
  • A desire to implement best practice solutions.
  • Strong analytical thinking, able to contribute to solutions rather than just presenting problems.
  • Demonstrated track record of coordinating, implementing and documenting processes and/or projects.
  • Proficient with Google Suite and Salesforce Data Loader.

This role requires vaccination against COVID-19 as per the current recommendations by local health authorities, including any COVID-19 boosters as recommended by local health authorities and where available.


STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as "Scientists Helping Scientists" - standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply.

Create an account by selecting the create account button. You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number. Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!