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Sales Service Specialist

Delta, BC
Full Time
A month ago

Eaton’s Electrical sector is currently seeking a Sales Service Specialist to join our team. This position is based at our Delta, BC facility.

 Position Overview:

The Sales Service Specialist is responsible for achieving electrical distribution and engineering services solutions sales results in the geographic market. It will be an expectation to optimize sales volume, engineering and services solutions mix and profit margin, while increasing sales in the marketplace. This position will need to coordinate and support overall sales for Electrical Engineering Services and Systems in the region. This is an Outside Sales Role with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance to distributors and customers. 

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.


 In this function you will:

  • Achieve assigned team orders and sales goals
  • Implement sales plans and growth strategies to meet performance requirements
  • Prepare sales presentations to create understanding and awareness of service solutions
  • Provide technical assistance to distributors, contractors, end users and consultants
  • Build relationships with key customers to enhance long-term business prospects
  • Prepare sales proposals and value propositions based on customer needs and expectations
  • Administer all phases of the sales process to ensure effective and timely customer services and response.
  • Be aware of and responsive to market conditions and competitive activities; communicate such information internally and drive corrective strategies or actions
  • Maintain cooperative and credible working relationships with company personnel to deliver customer satisfaction
  • Develop bid strategies and quotations for customers applying sound business judgment to enhance sales volumes and margins
  • Maintain C360 opportunity database, provide input on monthly sales forecasts and operations reports based on negotiation activity and distributor/customer feedback
  • Promote Eaton products and services to targeted customers in designated geography with the objective of optimizing engineering and services solutions mix and profit margin while increasing sales in the marketplace. Services and solutions include contracts & support field electrical services, electrical engineering & consulting services, switchgear modernizations, distributed energy resources, power management and automation services and turnkey project services.
  • Perform all job functions with adherence to Eaton's Philosophy and Values as well as Safety and Environmental standards

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.



Required (Basic) Qualifications:

  • Degree or Post-Secondary Diploma from an accredited institution
  • Minimum of three (3) years’ experience in sales/customer service/sales support in the electrical industry
  • Basic knowledge of electrical power distribution and control equipment and systems
  • Ability to work in Canada without company sponsorship
  • Relocation assistance is not available for this position.


Preferred qualifications:

  • Advanced knowledge of Microsoft Office applications
  • Experience in developing and deploying strategies to deliver customer focused solutions
  • Strong written and verbal communication abilities
  • Professional presence and effective communications skills


Position Criteria:

  • Ability to respond to a variety of challenging circumstances.
  • Significant electrical power distribution and control systems knowledge.
  • Strong time management skills
  • Strong presentation/training and communication skills.
  • Significant experience utilizing Value Added Selling techniques.
  • Ability to work well within a team.
  • Strong interpersonal skills.

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.  

  • Company vehicle, laptop and cellphone are provided
  • Flexible work options to help balance work/life demands (at participating Eaton sites) 
  • Healthcare/retirement savings programs  
  • Competitive compensation packages to reward skills and performance and bonus sales incentive programs
  • Tuition assistance or financial help for ongoing learning and development 
  • Health, Dental, Vision & Wellness programs 
  • Donation matching (U.S., Canada, Puerto Rico) 

Please note that this position requires 25-30% of travel time.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: :

Engineering Manufacturing and Production Sales and Marketing