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Sales Engineer

Software and Programming
Full Time
Vancouver, BC     

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Faronics Corporation has an immediate opening for a Sales Engineer to join our team in Vancouver.


Reporting to the Senior Sales Engineer, the Sales Engineer’s objectives are to support Faronics’ sales associates, their partners, and their prospects with technical pre-sales assistance and training.


  • Host on-line web-based seminars and training on Faronics products
  • Assist sales associates, their partners, and their prospects with any technical pre-sales assistance according to Faronics’ best-practices
  • Maintain current product knowledge
  • Communicate complex technical concepts in layperson’s terms
  • Co-ordinate with Technical Support to refer customers with unresolved issues to Technical Support
  • Identify technical product problems and refer them to Product Management
  • Use Faronics’ tools and processes to manage customer interactions and schedule activities
  • Technical representative for Sales, communicating technical feedback from customers and sales associates to other departments at Faronics
  • Create training materials and presentations for Faronics associates, customers and partners
  • Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs;
  • Preparing reports for management
  • Supporting sales and marketing activities by attending off-site trade shows, conferences and other marketing events
  • Occasional on-site visits to existing and prospective customers to facilitate successful product evaluations and deployments

Skills & Abilities

  • Strong communication skills particularly over the phone and with email.
  • Excellent time management & multi-tasking skills
  • Effective business presentation skills
  • Professional demeanour and personal presentation
  • Professional phone manner
  • Detail- and process-oriented approach to business
  • Problem-solving approach to business
  • Highly motivated

Qualifications & Experience

  • Technical experience (5 years minimum, preferably in a pre-sales role)
  • Microsoft Certified Systems Engineer (MCSE) desired
  • Proven experience with Windows, Macintosh and Linux operating systems
  • Experience with enterprise network management tools
  • Minimum of 5 years hands-on on-site experience in end-user technical services or support delivery role
  • Hands-on on-site experience working with multi-subnet networks and policy-based network management
  • 5 years experience working in or supporting a sales organization
  • Ability to travel as required (must maintain a valid passport at all times)


Interested applicants should forward their resume and cover letter to via email. While we appreciate the interest of all applicants only applicants selected for an interview will be contacted.

Posted: August 29, 2016
Closes:October 28, 2016
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About Faronics

Founded in 1996, Faronics is headquartered in Vancouver, British Columbia and is a privately-held company with nearly 30,000 unique customers using over nine million licenses in over 150 countries....