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OpenRoad Auto Group

Sales Concierge - ClearCar

Langley, BC
Full Time
7 days ago
Happy Team = Happy Customers

ClearCar isn't just a fresh take on buying cars. We're also a fresh take on automotive retail careers. Our ClearCar associates are offered flexible arrangements for a healthy work-life balance, and a spectrum of unique employee benefits that encourage personal wellness and growth. After all, happiness is a constant atClearCar, no matter where you fit in the equation.

Your contribution:

  • Provide exceptional customer service by determining each prospective client's vehicle needs by asking questions and listening.
  • Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
  • Selling pre-owned vehicles, and Demonstrating vehicles (including test drives).
  • Proactively identify client needs and offer appropriate advice in accordance with business objectives.
  • Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
  • Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
  • Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
  • Deliver pre-owned vehicles to customers, and ensure the customer understands the vehicle's operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
  • Identify targets for finance product sales and ensure that such targets are met.
  • Ensure all vehicle financial contract documentation is accurate and properly submitted to our Financial Institute partners
  • Ensure all vehicle financial contracts are funded in a timely manner
  • Achieve a high customer satisfaction rating
  • Set goals for each month's productivity; plan and organize how to reach those objectives.
  • Attend department meetings as required.
  • Communicate department objectives and methods and procedures to all department staff.
  • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
  • This position will be expected to perform other duties as assigned by management.

What it takes to be part of our dynamic team:

  • Well organized and possess strong time management skills.
  • Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
  • Ability to work cooperatively with all levels of the organization.
  • Highly self-motivated and have the ability to learn quickly and be open to challenges.
  • Strong financial skills and business networks.
  • Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
  • Ability to make sound decisions in a manner consistent with the essential job functions.
  • A valid British Columbia Driver's License with a good driving record.
  • A Current VSA MDC License.
Sales and Marketing