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Sales Associate (Eyewear Consultant) - Robson Clearly Store

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Clearly is one of the largest e-commerce companies in the optical space based in Vancouver and serving millions of clients across the globe every day. Our purpose is to give access to vision to as many people as possible in the markets where we operate thanks to our furiously priced offer and the fastest speed of service across the globe. Our passion is to be the wow makers for our customers and our employees.

We always aim at bringing the most diverse, passionate, engaged and nice people in the Clearly family. As a tech-driven start-up, we are now looking for our next rock star to help us bring the Clearly brand to the next level. You have a unique opportunity to tell fresh stories for millions of consumers in Canada, Australia, New Zealand and the US.

What does a (perfect) workday look like?

Reporting to the Store Manager, you spend a fair amount of time working with the Retail team. You start your day fresh with a breakfast and caffeine (or not) from our kitchen and get together with your team to look at the daily opportunities based of the performance, promotions and trending Campaigns. You then proactively assist our customers in finding their perfect glasses and take the necessary measurements required as needed. To support our Doctors and clinic you will ensure of a smooth transition for the patient from the exam room to the sales floor. You will work cohesively with the Opticians when troubleshooting and adjusting frames. You will work hard to exceed your allocated daily target. You then spend time receiving our client’s orders by, contacting the customers and will ensure all orders are stored away appropriately. Finally, you dedicate the last part of your day working alongside your team Merchandising current and new product to uplift the stores visual aesthetics.

Where we expect you to shine:

  • Exceed each client’s expectations by going the extra mile 
  • Achieve and exceed monthly sales targets 
  • Assist clients in finding their perfect eyeglasses 
  • Be knowledgeable of general product information 
  • Handle client escalations and act as a liaison to resolve client concerns 
  • Assess and address customer complaints      
  • Demonstrate initiative in learning and understanding new products, services and promotional offerings  

Your 5 main KPIs:

  1. Traffic
  2. Conversion
  3. Clinic Capacity
  4. Clinic Conversion
  5. AOV

Why we want you? Because, because, because…

  • Because our Mission to eradicate poor vision in the World is now your Mission as well
  • Because you know what you are talking about: You have previous retail sales or customer service experience
  • Because you have a  commitment to driving sales and working as a team to achieve store targets 
  • Because you have excellent communication skills 
  • Because you have a great sense of humor and a positive attitude 
  • Because you have a genuine commitment to customer service and making a difference in people’s lives 
  • Because you are open minded and adaptable to new environments
  • Because you are flexible with your schedule and are available to work evenings, weekends and some holidays 
  • Because you act as an ambassador by professionally representing Clearly

What's in it for you?

  • You will be a part of a team that is making a difference - improving lives by improving sight
  • Clearly will help you save for your future with 100% matching through our Employee Shareholding & Retirement Savings plans
  • Receive paid time during work hours to volunteer and be recognized for your volunteer hours during non-work hours
  • A total rewards package which includes extended health benefits and an annual flex spending account
  • Open concept Vancouver office, designed to inspire collaboration and innovation (we're moving downtown in March 2019)
  • Opportunities for learning and career development through an annual education allotment and employee lunch and learns
  • 50% employee discount on
  • A company that celebrates successes and recognizes its team

To succeed on our team you must have an entrepreneurial mindset that embraces challenges, and understands the potential of the Internet as an innovative tool to buy eyewear. 

Applying for this position will allow you to be a part of something incredible.  Clearly is a company that thrives on a culture where we believe if you can envision it, you can do it.  We thank everyone who took the time to apply for this position, however, only qualified applicants will be contacted.

Posted: February 11, 2019
Closes: April 12, 2019
Email Address:
Company Info
201-500 employees

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About Clearly

Founded in 2000 in Vancouver, Canada, Clearly has become the world’s largest online eyewear and contact lenses company. Clearly designs, produces and retails the largest selection of eyeglasses on...