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Resource Manager

Reference ID: SEC02989-17

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Vancouver, BC
Job Type icon
Full Time
Job Category icon
Operations and Logistics

Position Overview:

Customer Solutions Delivery's (CSD) National Resource Strategy Team is looking for a dynamic and poised individual to support our tactical Resource Planning team. You are a proven leader with forecast and supply/demand analytical experience executing on our capacity management strategy of being the world's best users of time and possess a strong background working with historical and operational data in driving results.

Reporting to the Manager - Operations RRM Strategy & Planning you are a proven leader with forecasting and supply/demand analytical experience.

You are responsible for powering the customer experience through leadership, supporting and collaborating with cross functional teams including National Resource Strategy, TCS CARE, Assure, and the CSD Home Team. This position requires thoughtful leadership skills, team work, innovative thinking and strong execution skills.

    •Develop, implement and manage the forward looking Supply & Demand resource forecast models for specific TELUS Future Friendly Home products •Work closely with Sales, Marketing and NRS Strategy Team Members to gather and analyze product forecasts as well as product development/launch activities across your region of responsibility •Develop and manage ongoing supplier guidance and forecasted work volumes to partner field resources •Manage and adjust field technician capacity across your region ensuring optimum service levels for fulfillment and assurance activities •Lead weekly and monthly interlock meetings with CSD Home Team members ensuring optimal field technician utilization •Work closely with Finance to ensure interlock between operational plans and financial budgets •Support continuous improvement programs and initiatives •Perform statistical analysis and identify demand pattern changes associated to growth, trends and seasonality including forecast variance


Required Knowledge:
    •Experience analyzing and reporting on performance and financial data •Forecasting analytics with Supply/Demand experience is required •Solid understanding of TELUS field operations and planning processes •Education or equivalent experience with mathematics and statistics would be considered an asset

Required Skills & Abilities:
    •Team player with the ability to work independently •Motivated, reliable and goal oriented with a proven dedication to customer service excellence •Exceptional organizational skills with attention to detail and accuracy •Ability to work in a face paced environment managing multiple priorities and activities •Professional demeanor and confident leadership style; demonstrated ability to interact and communicate effectively across all management levels •Demonstrated leadership skills and ability to communicate analytical information into operational plans and action •Strong delivery and creation of presentations to leaders at all levels within the organization

Required Professional Designation/Certification:
    •Technical/business post-secondary diploma with a complementary business experience or a University Business Degree •University degree in Business, Mathematics or Accounting •MBA an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: December 7, 2017
Closes:January 20, 2018