You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
Whistler Blackcomb

Remote Travel Consultant, Resort Reservations, Work from Home - Whistler Blackcomb

Vancouver, BC
Full Time
3 days ago
Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Join us to create your Experience of a Lifetime!

Job Benefits
  • Ski/Mountain Perks!Free passes for employees, employee discounted lift tickets for friends and familyAND free ski lessons
  • MORE employee discounts on lodging, food, gear, mountain shuttlesAND during the summer on bike haul, golf and other activities
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Seasonal Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Start Your Career Opportunity of a Lifetime at Vail Resorts:As an At Home Travel Consultant, you will book customized vacation experiences, including lodging and activities, for the guests of Vail Resorts' renowned mountain resorts, Whistler Blackcomb; via inbound calls from the comfort of your home.

Get Non-Traditional Perks, Benefits and Flexibility:
  • This is a year-round position with an hourly base pay of $17.20 per hour, PLUS potential bonus and incentives.
    • Base pay will increase to $20 per hour in October, 2022.
  • Full-Time & Part-Time opportunities available!
  • Receive great BENEFITS, such as
    • Complimentary season ski pass for you and dependent family members.
    • Discounts on lodging, retail, food and beverage and transportation at select resorts.
    • Health & Dental for all full time staff after 3 months (or based on min hours worked).
  • Work from the comfort of your own home. No commute and more flexibility.
  • Inbound calls only - no cold calling.

Develop Your Career Path: To assure At Home Travel Consultants are well versed and knowledgeable of Whistler Blackcomb's different products and experiences, team members will have the opportunity to participate in job-specific training that includes virtual and onsite property and activitytours.

Job Qualifications
  • Tourism diploma or related education.
  • Minimum 6 months of sales and service experience.
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English. - strongly recommended
  • Must live within 3 hours of Vancouver; there will be 6 days in-office required during initial training, as well as additional recommended on-site days throughout the year for continued development and engagement events.
  • Ability to work under pressure and maintain excellent accuracy and attention to detail.
  • Ability of efficiently navigate multiple computer systems while speaking with customers.
  • High proficiency for technology and software programs.

Preferred Skills
  • Ability to speak additional languages (such as French, Spanish, Mandarin, Cantonese).
  • Passion for and understanding of ski, resort and tourism industry; and/or knowledge and familiarity of Whistler Blackcomb.
  • Team orientated with the capacity to be self-directed and driven.
  • Willingness and enthusiasm to learn and maintain knowledge of products

Technical Job Requirements:

Vail Resorts providesspecific equipment required to perform this role; includingcomputer & monitors, keyboard & mouse, webcam, and Ethernet cable.

Final Candidates are required to provide the following services *prior to start date*:
  • Dedicated phone line (Internet/Digital calling (VoIP) plans are not permitted)
  • High-speed wired internet connection (wireless & satellite internet are not permitted)

Workplace Expectations:
  • The Call Center is open 365 days a year including weekends & holidays.
    • Hours of Operation vary depending on time of year; longest range 7:00am - 8:00pm.
    • Day/evening, weekday/end and holiday shifts.
    • Vacation time limited during peak season: November-February.
    • Typically leave or extended vacation: May - September.
  • Full Time Staff (30-37.5 hours/week). We do try to maintain consistency with full time shifts, however there will be variable schedules around holidays and busy periods.
  • Part time Staff must provide a minimum availability of 27 hrs a week of possible shift times.
  • Regional office is located in Burnaby BC., 2 blocks from the Brentwood Town Center Sky Train stop

Opportunities include:
  • Full-time & Part-time
  • Eight-hour shifts
  • Start in August!

The budgeted range starts at$17.20 - $20. Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 445767