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Regional Parts Sales Manager – B.C.

Burnaby, BC
Full Time
7 days ago
  • Reference ID:01911
  • Post Date:March 22, 2021
  • Location:Burnaby (Corporate Office)
  • Job Type:Full Time
  • Department:Parts
  • Openings:1
  • Summary:
    The Regional Parts Sales Manager - B.C. will be responsible for developing, maintaining, and enhancing truck and equipment parts sales volumes and profitability within the B.C. region in concert with branch management and the Product Support Representatives (PSRs). This position will also be responsible for coordinating and facilitating vendor and one-on-one training as well as monitoring the performance of Product Support Representatives. The Regional Parts Sales Manager - B.C. will continually analyze customer operations to obtain future information on parts, service, and whole goods sales.


    Develops and achieves maximum sales volumes consistent with sales projections for the parts business unit

    • Provides value added services through consistent customer visitations with a focus on penetrating major fleets

    • Conducts sales calls with PSRs to introduce new products and promotions

    • Conducts new (cold) sales calls on a weekly basis with staff

    • Monitors operations of key PSR assigned accounts and offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements

    • Provides superior customer service to all accounts and leverages Parts Sales Support team whenever possible

    • Plans territory coverage and manages time consistent with expectations of management

    • Reviews Parts CRM weekly ensuring PSRs are logging calls and activities

    • Utilizes Parts CRM to help PSRs successfully close new opportunities

    • Controls personal expenses within the approved budget and submits expense reports as needed

    • Investigates and refers customer concerns to the appropriate Department Manager, Fixed Operations Manager, and/or General Manager

    • Becomes familiar with and complies with the company's health and safety manual

    • Additional duties may be assigned

    Management Responsibilities:

    • Collaborates with branch management on hiring, training, motivating, counseling, and monitoring the performance of all PSR staff within the B.C. region

    • Ensures every employee has a thorough understanding of his or her duties and responsibilities (via PSR Compensation Plan)

    • Leads by example and displays professional and ethical conduct at all times

    • Holds regular sales meetings

    • Utilizes Parts CRM to:
    • Monitor employee payroll and commissions
    • Track sales goals and ensure PSR account assignments in CDK match those within Parts CRM

  • Requirements:
    • High school diploma or general education degree (GED) essential

    • Supervisory experience preferred

    • Qualification as a journeyperson preferred

    • Three years related experience and/or training or equivalent combination of education and experience

    • Proficient in Microsoft Word and Excel

    • Valid Class 5 Driver's Licence

    • Proven sales skills, preferably in a related field

    • Excellent customer relations skills

    • Strong organizational skills
  • Additional Comments: Inland is an industry-leader in the heavy truck & equipment sales, service and parts marketplace. As a rapidly-growing company with over 1,300 employees across 35 locations in Canada and the United States, Inland offers exciting employment opportunities with competitive wages and an attractive benefits package. Only applicants selected for an interview will be contacted.
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