Location(s): Newton Branch
Job Type: Full Time Regular
myWork Program: Hybrid
Starting Salary Range: $108,100.00 - $146,000.00
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

What's the Job?
Reporting to the Director, Small Business Banking , the Regional Manager, Small Business Banking is responsible for effectively managing a small business sales force within the network as well as functionally and operationally executing the development of strategies, objectives and business plans. The Regional Manager has a material impact on CCS' earnings, operations, image and provides the greatest impact on the function for which they are fully accountable: i) Primary objectives consist of developing business within the geographic region with an emphasis on establishing new relationships ii) Develop the capabilities of direct reports in the area of relationship management, risk and needs based selling iii) Provide strong sales leadership for direct reports iv) Ensure high standards are maintained in the areas of Member Experience; Operational Excellence and credit control/risk mitigation.

Individual Key Contributions/Responsibilities

Works collaboratively with the Director, Small Business Banking to execute the small business strategies and grow the overall business.

Works collaboratively with the Director, other Regional Managers and partners (broader Commercial, Retail and Wealth) to develop and implement action plans that influence positive results through a consistent and collaborative member and staff experience.

Creates an environment which fosters exceptional sales and service culture, supports collaborative behaviors while capitalizing on individual's expertise.

Responsible for performance management including performance evaluations, goal setting, career counseling, training, development, recruiting, creating a talent pipeline - both internally and externally, promotions, salary recommendations, transfers, ensuring each reporting staff member has an individual business and development plan and is pursuing a Professional Development Plan.

Identifies learning and skill building opportunities to strengthen the knowledge, skills and abilities of the Small Business team and works collaboratively with others to develop training materials to address learning opportunities.

Demonstrates active and engaged sales coaching to sustain sales growth, effective business practices, and professional behaviors to meet and exceed member expectations and business objectives.

Awareness of industry trends outside CCS and potential impact of same. Demonstrates understanding and awareness of the competitive landscape, industry trends, products and activities in the trade area outside CCS and potential impact of same. Applies business and industry understanding to leadership practices by keeping the team up to date and informed.

Active involvement in the community to foster the image and reputation of Coast Capital Savings.

As required, acts as second in command to the Director, Small Business Banking in the Director's absence.

Effectively manages controllable expenses.

Ensures adherence to all regulatory, operational and HR policies and procedures.

In partnership with GRM (Credit and AML), broader Commercial and Retail Partners, minimizes risk of loss through disciplined reviews of business activity at the individual portfolio level.

Adherence to compliance and security policies and procedures, audit review.

Works in partnership with GRM to ensure compliance with the established policies, practices and procedures, developed with and approved by GRM.

Ensures each staff member implements enterprise contact management strategy and tracks properly and effectively to ensure sufficient sales and follow up activities are in place for successful achievement of financial goals.

Coach staff to source new quality and profitable business with prospects and existing members. Individual performance will be assessed on performance KPI's.

Coach staff to build and deepen existing member relationships by effectively onboarding a member to CCS, demonstrating understanding of the entrepreneur/business by using available tools (i.e. Business Discovery Tool, Money Chat).

Coach staff to build and deepen existing member relationships by expanding the business relationship through needs based business products (i.e. business credit cards and merchant services, cash management services, payroll services etc.)

Coach staff to build and deepen existing member relationships by making successful referrals to other business units in areas of retail banking, wealth management, equipment finance and commercial insurance.

Minimum Job-Related Experience

Minimum 7 - 9 Years of Job Related Experience

Minimum of 8 years successful sales related experience in progressively senior positions within the financial services industry (preferably with small business or commercial experience).

Demonstrated skills in leadership and management.

A broad knowledge of all aspects of retail and small business banking is needed.

The incumbent must be results-oriented, flexible and have excellent communication, interpersonal and negotiation skills.

Bachelor's Degree in Business/Commerce (MBA or accounting/finance designation an asset). An equivalent combination of education and experience will be considered.

Proficient knowledge in all relevant technology systems including windows-based word processing and spreadsheets

Proficient knowledge of accounting principles; financial statements and analytical skills

Proficient knowledge of commercial credit (analysis, policies, security analysis and monitoring, legal procedures)

Advanced ability to determine the feasibility and risk associated with existing loans and new loan proposals by analyzing and interpreting information solicited from other professionals such as appraisers, lawyers, accountants, quantity surveyors.

Expert aptitude and ability for marketing and business development.

Expert negotiating skills and demonstration of creative thinking with respect to providing business services and problem solving.

Equity, Diversity & Inclusion at Coast Capital

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.