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Receptionist (Full Time) â€" Mental Health Clinic

Vancouver, BC
Full Time
6 days ago

Status: Regular Full Time (1.0 FTE)
Location: 101 - 808 Nelson Street, Vancouver, BC V6Z 2H2

Join our team

We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

We are looking for an enthusiastic, customer service minded receptionist who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Here's the impact you'll make and what we'll accomplish together

As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for new inquiries and patients, you will be the voice and face of the company in many instances. Always pleasant and courteous, you will prioritize answering calls and requests appropriately and efficiently by directing callers, responding to inquiries, meeting and greeting clients, assisting prospective and new clients with their questions about the Centre's services - all while maintaining complete client confidentiality.

Here's how
    •Greet clients and visitors in a polished, professional and courteous manner
    •Understand the programs and services of TELUS Mental Health Clinic to provide clients and callers with appropriate information or to best be able to direct their call
    •Develop and maintain professional relationships with clients, staff, suppliers and other healthcare providers in the community
    •Review of client/patient charts for accuracy and completeness ensuring patient files are complete for that day's appointments
    •Ensure all appointments are running on time and otherwise provide transparency to the client or clinician
    •Receive payments from clients, record and update financial information in the system; basic accounting tasks
    •Maintain inventory of office supplies, place orders and confirm receipt of supplies
    •Protect clients' privacy by maintaining confidentiality of personal and financial information
    •Maintain operations by following policies and procedures; reporting required changes
    •Communicate accurate information to clients in-person and via phone/email
    •Perform other duties as assigned to support clinic activities


You're the missing piece of the puzzle
    •Healthcare and/or Hospitality background with a distinct Client Service understanding
    •Healthcare experience, and medical terminology greatly preferred
    •Good knowledge of Word, although more extensive computer knowledge is and asset as well as 45 words per minute typing speed
    •Exceptional organizational and customer service skills
    •Ability to take initiative and work with limited supervision but within the guidelines of the position
    •Excellent written and communication skills
    •Ability to handle and communicate effectively with challenging clients

Work Conditions/Physical Requirements:

You will be required to work in a multi-disciplinary clinical setting. Typically you would work office hours however; some flexibility may be required to accommodate service requirements for the operation.

You will be working in an office environment, which may require extended periods of time completing computer related work.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Health Care