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Quality Assurance Escalation Engineer (CACS541)

Reference ID: {22D5045C-DBBC-4C7A-9FB9-97E4036FB856}

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Burnaby, BC
Job Type icon
Full Time
Job Category icon
Management and Executive

Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 210,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more at , the  Fortinet Blog  or  FortiGuard Labs .

Fortinet is looking for an experienced, highly motivated and passionate Quality Assurance Escalations Engineer to be part of R&D's top escalation team. As a critical member of this high-profile escalation management and quality assurance team, the individual will work closely with developers, project managers and field support/sales engineering team on either revenue driven feature development project or critical field escalation troubleshooting. If you are someone who likes to work with real-life cases and deliver quality software, this opportunity is right for you!

Job Responsibilities

• Work with project manager and developers on case assignment.

• Develop and maintain test plan/cases for software image delivery with feature or bug fixes.

• On-site or remotely troubleshoot customer issues under pressure.

• Be able to quickly understand customer network environment and more importantly, quickly setup test environment in order to verify feature or reproduce critical customer issues.

• Provide knowledge transfer to peer engineers

Job Skills Required

• Strong understanding of TCP/IP networking, routing/switching protocols, firewalls, VPN technologies

• Hands-on experience of Routers, Switches and Firewalls

• Extensive knowledge of application protocols: HTTP/FTP/SMTP/IMAP

• Strong troubleshooting and problem solving skills

• Deep working knowledge of Windows, UNIX or Linux

• Knowledge of the virtualization technologies: VMWare, QEMU/KVM, AWS, Openstack etc.

• Knowledge of at least one scripting language: Shell, Ruby, Perl, Python, etc.

• Able to communicate effectively, both verbal and written

• Self-managing and able to successfully handle simultaneous projects.

• Work under delivery and customer pressure.

Educational Requirements

• Bachelor or Master degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable




Posted: October 17, 2017
Closes:November 25, 2017