Prospective Student Support Specialist

Posted 5 days ago

AI Interview Copilot

Job Details

Full Time

Location

Surrey, BC

Job Description

We are currently seeking a Prospective Student Support Specialist to join our Student Services - Registrar's Office team.

Job Overview

Reporting to Manager, Domestic Recruitment, this position is responsible for providing Future Student's Office liaison services to prospective students. Utilizing knowledge and expertise about Kwantlen Polytechnic University (KPU) programs and support services available to students, coach and guide prospects to apply into a suitable program of study. Works as an internal support for general and program specific recruitment initiatives. Provides advice and/or information about admissions requirements and procedures, programs, services, careers and more to identified target markets for the purpose of generating prospective student inquiries and applications. Actively recruit students through consistent follow-up through the application process, specifically through email, online chat forums and phone calls. Act as KPU representative at internal as well as external recruitment and community events, developing rapport with prospective students from all target markets, parents and key stakeholders by providing prompt and professional service. Actively supports KPU's marketing and recruitment plan, working with the ultimate goal of increased brand awareness, increased applications, and ultimately increased enrolments.

Education and Experience

Bachelor's degree and a minimum of two years of related work experience or an equivalent combination of education, training and experience.

Knowledge, Skills, & Abilities

Exceptional written and oral communication skills. Proven ability to be flexible in speaking and responding to questions from potential clients. Proven ability to convey appropriate and diplomatic responses to questions under pressure.
Proven ability to represent a post-secondary institution or organization with tact and diplomacy while interacting with people of various ages, backgrounds, cultures and languages.
Strong organizational skills, the ability to work as part of an integrated team and the ability to work independently.
Proven experience and success working in a busy, high energy environment with multiple priorities competing for service.
Experience in sales/customer service is an asset.
Experience as a KPU student is an asset as is the ability to share personal stories and experiences with prospective students and their parents.
Experience with events including setting up a booth display, working a booth with a goal of customer engagement and branding as well as relationship building at events.
Excellent interpersonal skills. Ability to advise, guide and provide information to prospective students.
Ability to relate well to people from a variety of cultural and linguistic backgrounds. Proven ability to function effectively in a cross-cultural setting.
Demonstrated ability to conduct oneself in a professional manner in a demanding, high stress, fast-paced environment over a sustained period of time.
Demonstrated ability to handle sensitive and confidential information appropriately.
Knowledge of KPU programs and courses and a demonstrated ability to keep up- to-date with credit and non-credit offerings, university and program admission policies, tuition fees, etc.
Demonstrated experience as an Academic or Program Advisor is considered an asset
Proven ability using a handheld device to capture prospect data via app software
Experience using a Customer Relationship Management tool (CRM) and a Records Management database such as Banner.
Ability to exercise a high level of initiative and responsibility, work independently and establish own priorities and meet deadlines.
Knowledge of training, education and or job requirements for a wide range of academic, trades and technical careers as well as pathway options to reach educational goals.
Strong understanding of the B.C. and other Canadian education systems: graduation, partnerships, and articulated agreements.
Proficiency with Microsoft Office, including PowerPoint at an intermediate level.
Must be able to work evenings and weekends and flexing days and hours of work as needed due to business objectives or the department and the nature of the work.
Must be able to lift and carry materials in the range of 30 to 50 lbs.

click here for a more detailed job description

As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Salary Information

Salary and wage increments are in accordance with the Collective Agreement.

About Kwantlen Polytechnic University

As Canada’s only polytechnic university, KPU is committed to providing learners with opportunities to develop hands-on, applied skills, in addition to traditional academics. Established in 1981, the university has five campuses across Metro Vancouver (Surrey, Richmond, Langley, Cloverdale, and Surrey Central City). KPU currently offers a range of degrees, diplomas, certificates, and citations in 120 diverse programs, many of which are unique to the university. Students graduate career-ready and prepared to make a positive impact in their community thanks to a well-rounded education, where thought meets action. With a mission to transform lives and empower positive change, KPU employees work collaboratively to inspire our students, our communities and one another. Our success is driven by the dedication and passion of the people who work here and we strive to attract, develop, reward and retain our talented employees. When you join KPU, envision yourself joining an inclusive and diverse environment that embraces collaboration, innovation, and a shared commitment to student success. At KPU, community isn't just a buzzword; it's a lived experience where faculty and staff actively contribute to a welcoming atmosphere, fostering a sense of belonging. Immerse yourself in a workplace that values your unique perspectives, encourages professional growth, and actively engages with the local community. KPU offers competitive compensation and employee benefits, as well as other perks, through our Total Rewards package. From health and well-being to career development, we're committed to helping our people achieve success.