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BC Housing

Program Support Worker

Burnaby, BC
Full Time
7 days ago
Position Summary





To be considered for this role, applications MUST be submitted online, by clicking on 'Apply' below.
  • Join one of BC's Top Employers!
  • Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.


BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

Our mission is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they've helped provide safe, affordable housing for British Columbians. And while they're here, employees can take advantage of many opportunities:
  • In-house training, and training at other institutions, for courses related to employees' current positions or to prepare them for advancement within BC Housing.
  • Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
  • Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
  • Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
  • An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
  • Participation in community and charitable events.

** Please note: Eligibility for benefits offered is based on employment status **



Reporting to the Manager, Tenant Engagement or Property Portfolio Manager, the Program Support Worker assists tenants/program participants in BC Housing Semi Supported living sites to learn or enhance the life skills needed to live independently. The role works alongside the Housing and Health Nurse to develop, implement and evaluate Individual Service Plans (ISP) for program participants/ tenants. He/she/they applies psychosocial rehabilitation practices to provide tailored support through individual assessment, goal planning, the modeling of life skills, as well as individual and group programming. The role also works with various internal departments and external community partners to facilitate access to community services and resources for tenants/participants to successfully achieve their goals.


The successful candidate will have the following:

  • Diploma in community social service, health care delivery, community mental health, or other relevant discipline.
  • Sound experience working in a community mental health setting with diverse populations that face multiple barriers to successful housing.
  • Or an equivalent combination of education, training and experience acceptable to the employer.
  • Criminal Record Check is required.

  • Sound knowledge of BC Housing and social housing programs, and their role in the social service system
  • Sound knowledge of psychosocial rehabilitation principles
  • Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, harm reduction, overdose awareness, suicide etc.
  • Sound knowledge of developing, implementing and evaluating service/case plans or goals
  • Sound knowledge of community resources and methods of access
  • Strong awareness of cultural diversity
  • Strong analytical, problem-solving, and time management skills
  • Excellent oral and written communication skills
  • Strong skills in crisis intervention, mediation and conflict resolution
  • Proficient in the use of MS Office applications (Word, Excel, PowerPoint) and basic computer systems
  • Ability to learn and understand BC Housing programs, policies, and operational structure
  • Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while n respecting the role and obligations of property management staff according to the Residential Tenancy Act;
  • Ability to build relationships with internal and external clients
  • Ability to assist groups in developing and coordinating community activities and programs
  • Ability to build and maintain professional, confidential relationships with multi-barriered people
  • Ability to work effectively across organizational departments in a team and partnership context
  • Ability to lift up to 10kg
  • Ability to work a variety of shifts, including evenings and weekends
  • Ability to arrange suitable transportation to various sites

  • Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
  • Please be advised the successful applicant will be expected to work afternoons and weekends.