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Canadian Red Cross - Western Zone

Program Administration Volunteer - Health Equipment Loan Program (HELP)

5 days ago
Position description:

This position is available in Burnaby, Vancouver, Richmond, Kelowna, Kamloops, Castlegar, Cranbrook, Prince George,Dawson Creek, Fort Nelson, Kitimat, Mackenzie, Prince Rupert, Quesnel and Whitehorse YT.

Application Deadline: January 31, 2020

Do you enjoy working in databases and with reports? Are you a friendly, outgoing person who enjoys talking to new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Program Administration Volunteer for the Health Equipment Loan Program (HELP). Reporting to the Coordinator/Team Lead, this position provides general office duties to ensure the effective and efficient operations of the HELP Program.


Key Responsibilities

- Provides professional customer service and information to the public, both by telephone and in person
- Performs outbound calls and tracking to follow up on overdue equipment or long-term loans
- Produces mail/form letters to request the return of overdue items or an update on the status of equipment on loan
- Assists with faxing health care professionals regarding the status of their requests
- Maintains paper and/or computer records regarding clients, loans, reminders and returns
- Compiles statistical reports from the data base, as required
- Maintains work area in a clean and orderly state
- Participates in disaster planning, preparation and response, as required
- Contributes to a healthy and safe working environment
- Perform other duties, as required



- Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
- This position requires a satisfactory Canadian vulnerable sector criminal record check
- Strong verbal and written communications skills in English, including telephone etiquette
- Ability to work independently with minimal supervision
- Ability to work as part of an effective team
- Dependable
- Ability to effectively execute assigned tasks in a high-pressure environment
- Detail-oriented, with a focus on accuracy
- Strong organizational skills
- Strong computer skills, with working knowledge of Microsoft Outlook, Word, and inventory databases
- Ability to operate a photocopier, scanner and fax machine


- Experience working with a diverse population
- Fluency in a second language
- General knowledge and understanding of health equipment

Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service

We are seeking volunteers available to fill one or more shifts per week. Shifts are typically 2-4 hours in duration and vary by location, with most being Monday - Friday, morning or afternoon. Some locations may have evening and/or Saturday shifts available.

Volunteer skills:



Organizational Planning

Role is suitable for:




Additional Information:

If you live in the Lower Mainland, please apply via the following portal:

If you live in the Southern Interior, please apply via the following portal:

If you live in Northern B.C. or Yukon, please apply via the following portal:

If you live in the Coastal region/on Vancouver Island, please apply via the following portal:

How to apply:

Please refer to hyperlinks in the "additional information" section.

Contact person:

Volunteer Resource Services

Contact phone:


Contact e-mail:

Volunteer Centre:


Cause Tags:

Health, Social Services


Community and Social Services Health Care