You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Program Account Specialist, ePrint (12-Month Contract)

Full Time
2 days ago
Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

At Solutionshop, we support customers with anything they need to be successful - everything from Print, Design, Digital Marketing, and Shipping Services. Solutionshop is one of the fastest growing areas at Staples. Our network of over 300 print locations & 6 closed-door print production centres gives us the firepower to be a leading print business in Canada. As Program Account Specialist, you will bring the vision of Solutionshop alive by executing new digital storefronts on Staple's B2B print platform. You will work with clients to gather digital assets, confirm functionality requirements, build, deploy, and onboard new customers to the platform. You will partner closely with B2B team to support the ongoing needs of customers and assist with new strategic account opportunities as makes sense.

Specifically, you will:

    •Onboard new accounts by working with clients to ascertain their storefront site needs, develop site structure, determine opportunities for new functionality
    •Lead sitewide maintenance for all sites across the platform, ensuring content is up to date, sites are functioning properly and identified content or programming issues are rectified in a timely fashion
    •Review of inbound content updates and projects and in partnership with team Supervisor, delegation of tasks to Specialists
    •Develop test cases and troubleshoot site behaviour on platform systems along with the integration of all existing platforms including Fusion Pro, SalesForce and AS400
    •Perform end-to-end review of web application functionality including customer, production, vendor, and administrative facing elements to ensure all parties receive proper information
    •Identify and evaluate obstacles and systems conflicts to provide recommendations and ultimately implement workable solutions
    •Code Variable Data Printing files through Fusion Pro & Java Script and testing of customer supplied databases to eliminate any unexpected code behaviour
    •Development of all training materials including virtual training, participant/instructor guides/job aids, support tools for systems-based content
Some of what you need

    •3+ years in ecommerce development with expertise in digital storefronts
    •Has worked with system integration, specifically within Salesforce and POS (Point-of-Sale)
    •Familiarity with print process/workflow
    •Post-Secondary degree
    •Knowledge of Fusion Pro and Java Script
    •Solutions finder

Some of what you will get

    •Associate discount
    •Health and Dental benefits
    •Performance bonuses
    •Learning & Development programs
    •And more...

Additional Information

    •Remote Office environment
    •May require travel through Canada, possibly US (approx. 10%)

Customer Service and Support Retail