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Product Support Representative

Full Time
10 hours ago
  • Reference ID:01711
  • Post Date:April 13, 2021
  • Location:Prince George
  • Job Type:Full Time
  • Department:Parts
  • Openings:1
  • Summary:
    The Product Support Representative will be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned Parts and Service accounts within a designated territory. This position continually analyzes customers' operations to obtain future information on parts, service and whole goods sales.
    • Develops and achieves maximum sales volumes consistent with sales projections for assigned accounts
    • Provides value added services with consistent customer visitations
    • Conducts new (cold) sales calls on a weekly basis (minimum one new customer call per week)
    • Monitors operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
    • Conducts sales calls with assigned accounts to introduce new products and promotions
    • Provides superior customer service to all accounts
    • Plans territory coverage and manages time consistent with expectations of management
    • Completes customer call report with weekly summarizing of details (to be completed prior to the processing of any expense accounts)
    • Controls personal expenses within the approved budget and submits weekly expense reports
    • Investigates and refers customer complaints to the appropriate Department Manager and/or General Manager
    • Assists counter personnel with orders, deliveries and customer inquiries
    • Assists in annual or semi-annual physical inventory count
    • Becomes familiar with and complies with the company's Health & Safety Manual
  • Requirements:
    • High school diploma or general education degree (GED) essential
    • Qualification as a Journeyperson preferred
    • Three years related experience and/or training
    • Valid Class 5 Driver's Licence
    • Forklift Certification
    • Excellent sales skills, preferably in a related field
    • Excellent customer relations skills
  • Additional Comments: Inland is an industry-leader in the heavy truck & equipment sales, service and parts marketplace. As a rapidly-growing company with over 1,300 employees across 35 locations in Canada and the United States, Inland offers exciting employment opportunities with competitive wages and an attractive benefits package. Only applicants selected for an interview will be contacted.
Operations and Logistics Maintenance and Technicians