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Product Support Analyst

Reference ID: 9828
Information Technology
Full Time
Burnaby, BC     

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IT/IQ Tech Recruiters is seeking a Product Support Analyst to join our client in the Lower Mainland.

About Our Client

  • An opportunity to work on high-traffic e-commerce applications that rival Amazon
  • An enterprise environment that offers an immense amount of technical variety
  • Offers a variety of systems that include, retail, corporate, backend, and e-commerce

Primary Responsibilities

  • Troubleshoot, maintain, support, configure, bug fix and deploy enterprise web based applications.
  • Execution of web application deployments and perform post-deployment validation activities in all environments
  • Help create scripts to setup and configure environments in an automated fashion
  • Provide support and troubleshooting of incidents which may include attending post-incident reviews
  • Help support and maintain all applications managed by the Application Team
  • Manage defects in environments using TFS
  • Support QA Team during the testing of new releases throughout the software development lifecycle

Ideal Candidate                                                      

  • 5+ years’ experience in an application support position
  • A proven ability troubleshooting, maintaining, supporting, configuring, bug fixing and deploying enterprise web based applications
  • A strong technical background with .net, Java, and SQL
  • Experience with Microsoft Windows Server and / or Enterprise Linux Platforms
  • Experience supporting critical applications requiring 24x7 uptime
  • Previous experience with bug tracking tools

About Us

IT/IQ is a specialized recruitment and consulting firm focusing on connecting our candidates to the best opportunities in the market. Our dedicated recruitment team is structured around four Information Technology skill sets (PMO, Development, Data Management/ERP and Infrastructure) and we are committed to building strong relationships and providing the highest level of service throughout the recruitment journey. 

With us, creating opportunities start today.

Posted: October 14, 2016
Closes:December 13, 2016
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IT/IQ is a specialized technology and finance recruitment firm providing contract and permanent search services. Since our inception, IT/IQ has established a significant presence in both Vancouver ...