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Product Manager, Home Services

Reference ID: MAR03917-16
Sales and Marketing
Full Time
Vancouver, BC     

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What You'll do:

My Account is a fun, dynamic team focused on customer experience. We work in a collaborative, open and transparent environment. We celebrate wins, learn from our failures, embrace change, and are passionate about learning and growing as individuals and as a team.

As Product Owner of Digital Home Services for My Account, you will be responsible for executing and evolving the digital experience to make it easier for customers to manage their account on You'll help foster and build strong relationships with stakeholders to effectively prioritise initiatives and drive digital adoption. You will work with stakeholders to define customer experiences that balance both customer and business needs. Manage and prioritize a backlog of user driven stories - reflecting both customer value and effort to deliver. Adjust roadmaps and backlogs to reflect accurate scope, effort and priority information as it becomes available. In conjunction with Analytics, User Experience and Design team members, you will research end to end customer journeys, articulating problems the customer needs solved. Prepare and present product demonstrations, product strategies and showcase the product results.

About TELUS digital:

TELUS digital is a team of highly skilled professionals dedicated to building innovative, data-driven, customer centric digital experiences. We run like a start-up, we've embraced lean and agile methodologies. We celebrate our failures and see them as opportunities to learn. Our culture fosters collaborative learning and out-of-the-box thinking in a relaxed environment.

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We want to work with people who:
    •Have a passion for the web and all things digital
    •Thrive in a lean, fast paced and changing environment
    •View collaboration as essential to your work
    •Clearly see things from the perspective our customers
    •Utilize the power of data to inform decisions
    •Continually refine their practice and process


What you bring:
    •Highly organized with a demonstrated ability to delegate, monitor and manage high volume workloads
    •Ability to effectively problem-solve and deal with complex project issues
    •Ability to anticipate and assess risks, contingency plans and manage change in a complex environment
    •Strong leadership and organizational transformation skills
    •Interpersonal, communication, and presentation skills
    •Ability to work effectively with various levels of management and cross-functional teams 5+ years of product management/marketing and/or digital marketing
    •Experience managing key business objectives and programs
    •Experience working in a Lean and Agile environment is an asset

What you get:

Join a team where we are keen to share and develop our latest ideas. Help us shape and shift our culture in brave new directions, not simply fit in. Bottom line? What matters at TELUS digital is creating a free flowing, stimulating, supportive space where every one of us can thrive and feel alive.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: October 21, 2016
Closes:December 12, 2016
Email Address:
Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...