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Shoppers Drug Mart

Pharmacy Assistant, Order Confirmation

Burnaby, BC
Full Time
2 days ago
150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?
Pharmacy Assistant, Order Confirmation Location: Burnaby, BC

CPAK is a division of Shoppers that prepares the medication packs that are distributed at the stores to patients. This centralized production of these packs enables the pharmacist and team at Shoppers Drug Mart locations to spend their time focusing on what is important - the patient! Working with the team, you will be responsible to ensure that the prepared CPAKs are accurate and prepared in a timely manner. We pride ourselves in having awesome team spirit!

We have a great benefits package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans and Employee share ownership plan!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless!

Take ownership and find more ways to care about our local Shoppers Drug Mart stores in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

The Role:
We are hiring a Pharmacy Assistant, Compliance Pack Shared Service.

Reporting directly to the Production Manager, you will be responsible for performing day to day operations regarding order confirmation, customer service and data entry tasks as well as preforming day to day operations in regards to medication preparation and inventory management duties. .

What you'll do:
  • Make outbound calls to the stores to verify the compliance pack order s.
  • Enter prescriptions count, batch information and confirmations into the record.
  • Assist store associates and pharmacists with transmission issues during order automation.
  • Provide high level of customer service to store staff.
  • Work closely with internal pharmacist team to escalate any issues.
  • Perform ad hoc tasks as required.
  • Provide written updates on issues as and when required.

What you'll need:
  • Excellent written and oral communication skills and interpersonal skills
  • Working knowledge of drug names
  • Excellent organization and time management skills
  • Strong computer skills with the ability to navigate through a variety of computer systems quickly.
  • Ability to prioritize work assignments
  • Accurate and efficient data entry skills (for the entry of prescriptions)
  • Ability to adapt to change
  • Experience working in a fast-paced environment where high attention to detail and accuracy is essential
  • Ability to work and maneuver quickly and consistently for extended periods of time
  • Positive, cooperative, and team-oriented attitude
  • Ability to work with minimal supervision.
  • Minimum 1-2 years of Customer Service experience, preferably in a fast paced call centre setting
Why Shoppers?
At Shoppers Drug Mart, we have always remained true to our belief that the root of our success lies with our people. We pride ourselves on providing more ways to care about our patients, customers and community.

We offer unique work, and the benefits you would expect from a large corporation, all with a smaller company feel, as well as:
  • A high energy and varied workplace that strives for and rewards excellence.
  • Competitive pay structures, rewarding strong and consistent performance
  • A highly customizable benefits plan, including a vacation purchase option
  • Peer recognition programs
  • Employee discounts on in-store purchases
  • Opportunities for skill development and advancement in your work
  • Learning and development through our SDM University
  • Strong culture of charitable and community involvement
  • Unique chance to work with an organization that is committed to improving the health and well being of Canadians

Accommodation is available upon request for applicants and colleagues with disabilities.

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.