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Personal Delivery Assistants

Reference ID: 83599_NVR2_1474582574
Customer Service and Support
Part Time
North Vancouver, BC     

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About OFG

As part of the Jim Pattison Group of companies, Overwaitea Food Group (OFG) is the operator of over 150 unique stores, across six banner formats in British Columbia and Alberta. Our brand family includes some of the best in the business, including Save-On-Foods, Cooper's Foods, Overwaitea Foods, PriceSmart Foods, Urban Fare and Bulkley Valley Wholesale.

Proudly celebrating our 100th anniversary this year, OFG was also selected as one of BC's 2016 Top Employers.

About the Opportunities

OFG currently has multiple opportunities available for Personal Delivery Assistants in Vancouver and North Vancouver, BC.

Reporting to the E-Commerce Operations Specialist, and working closely with the store based Online Shopping team and Customer Service Centre, you will provide customer first service by delivering customers' orders to their homes safely, accurately and on time.

This will involve:

* Delivering groceries in a fully equipped Mercedes van
* Working with office and store teams to resolve customer service recovery situations involving returns, refunds, etc.
* Sharing information including customer feedback with the E-Commerce Operations Specialist/Team Leader
* Achieving operational standards for the Online Shopping Department (e.g. customer service for delivery orders, adherence to route schedules, cleanliness, food safety, shrink, scheduling, health and safety).
* Remaining current with key messages from Team leaders / E-Commerce Operations Specialist to ensure alignment with key business objectives.

Qualified candidates will have 2-3 years of experience in a customer service related role. Possession of a valid class 5 driver's license and a safe driving record is essential, as is a strong work ethic and the willingness to go above and beyond to get the job done. You are charismatic, have a great sense of humor and you know how to have fun. You thrive in a team environment, however; you are also capable of working independently and with little supervision. You are a master at prioritizing, organizing, and problem solving, and you are able to clearly communicate your actions both verbally and in writing. The ability to read a map and operate a GPS is essential, as is the capacity to lift up to 40 lbs. You must be willing to travel to different store locations when required

This is currently a part time position with the potential of transitioning into a full time role and/or additional growth opportunities. Please also note that there are full-time hours available and you will receive extensive driving training to get you rolling!

About the Benefits

At OFG, we attribute our success to our qualified, motivated and dedicated team, and we are committed to recognizing and rewarding their efforts. When it comes to grocery standards, we set expectations as an industry leader. It is the dedication and camaraderie of our staff that really makes the difference.

Don't miss this great opportunity to work with a close knit team of individuals who are driven by a sense of accomplishment and a sense of ownership. Our staff take pride in what they do and often recommend their friends to join us.

Upon joining OFG, you will:

  • Receive a competitive remuneration package that is commensurate with your skills, qualifications and experience
  • Have access to our group benefits plan, including medical, dental, life insurance, long-term disability insurance and pension plan
  • Enjoy working in a fun and exciting environment where we often get together forsocial events
  • Have the opportunity to give back to the communities in which we serve throughvolunteering and fundraising for organizations such as BC Children's Hospital.

OFG is committed to supporting the growth and development of our team and opportunities for career progression do exist.

Don't miss this unique opportunity to grow your career with a highly respected, Canadian organization - Apply Now!

Posted: September 22, 2016
Closes:November 21, 2016
Email Address:
Company Info
11-50 employees
Staffing, Recruiting, HR Outsourcing

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