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Payroll, Customer Services Representative

Posted 12 days ago

Job Details



Job Description

Payroll, Customer Services Representative

BC Clinical & Support Services

Burnaby, BC

Under general supervision and in accordance with established procedures, timeframes and various collective agreements, this position performs a variety of payroll duties including electronic file transmission of data, calculating and preparing off-cycle cheques, maintaining operating reconciliations, maintaining records necessary for the preparation of time sheets, completing records of employment, providing information to staff and outside sources, and performing related clerical duties.

What you'll do
  • Performs electronic data transfer of time administration system timesheets to Peoplesoft. Responds to inquiries related to the preparation and processing of payroll policies, makes corrections and adjustments as required, such as increment adjustments, overtime pay and voluntary deductions.
  • Calculates and prepares off-cycle cheques for adjustments such as vacation, terminations, retirements and leaves of absence as per departmental procedures. Calculates contract retroactive payments for input to the computerized payroll spreadsheet program.
  • Maintains Payroll data such as direct deposit information, voluntary deductions, personal information, and statutory deductions. Verifies data has been inputted correctly, ensure leaves, vacation and banked time entitlements are accurate, and provides Earnings information for Insurance claims.
  • Prepares separation certificates for Employment Insurance, completes earnings inquiry reports and responds to inquiries by telephone from the Employment Insurance Commission.
  • Reviews time records for accuracy in coding and completeness. Advises departments of coding errors and makes adjustments as required such as graduated return to work, sub plans and WCB payments by verifying calculations and entering payroll data into computer systems. Reviews and revises error edit reports in the appropriate time administration systems.
  • Provides information to staff and external agencies regarding contract provisions on payroll matters such as scheduling, vacation accumulation, sick time and pay policies, time keeping and records maintenance, benefits and banked time entitlements. Makes corrections and adjustments as required.
  • Reviews and verifies accuracy of exception reports by methods such as verifying that cheques and direct deposit totals agree with Payroll Journal by comparing and balancing a variety of reports, and running payroll queries from the HCM system to ensure accuracy.
  • Calculates Garnishee and Court Order payments based on regulatory requirements as specified individually for type of garnishee and informs employee of deduction amounts and timing of deductions.
  • Reviews payroll remittance reports and advises Accounts Payable of the timing and amounts owing to various agencies such as Canada Customs and Revenue Agency, Union, Small Claims Court (Garnishees) and Canada Savings Bonds.
  • Assists with benefit administration by methods such as completing documentation and reconciling benefit deductions and benefit statements to ensure accuracy.
  • Prepares and creates a variety of reports such as Statistics Canada Report and Year-to-date Balancing Report by methods such as compiling information from year-to-date totals, Labour Analysis Reports and Payroll Journals.
  • Prepares and analyzes statutory, mandatory and voluntary deduction reconciliations providing for payroll, vendor and/or general ledger adjustments including related documentation.
  • Ensures that assigned employee payroll information is securely maintained, recorded and filed in an accurate and timely manner.
  • Attends and participates in departmental meetings to provide input into items such as changes to policies, procedures and processes.
  • Performs other related duties as assigned.

What you bring

  • Grade 12, successful completion of a recognized payroll course and three years' recent, related experience or an equivalent combination of education, training and experience.

Skills & Knowledge
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
$26.93 / Hour
1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date:
Open Until Filled
Hours of Work:
0800-1600 (Monday to Friday)

Positions Available: 5 (Five)
Requisitions #
139109E, 139110E, 139111E, 139114E & 139115E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

About PHSA

Canada's first provincial health services authority. Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions of BC. PHSA's primary role is to ensure that BC residents have access to a coordinated network of high-quality specialized health care services. PHSA operates provincial programs including BC Children's Hospital, BC Women's Hospital + Health Centre, BC Emergency Health Services, BC Cancer, BC Centre for Disease Control and BC Transplant. It is also responsible for specialized provincial health services like chest surgery and trauma services, which are delivered in a number of locations in the regional health authorities.


Government Health Care

Company Size

10,000+ employees

Application closing date is 2024-09-08

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