Patient Experience Coordinator and Engagement Advisor, Red Fish Health Centre, BC Mental Health and Substance Use Services - Burnaby, BC

Patient Experience Coordinator and Engagement Advisor
BC Mental Health & Substance Use Services
Burnaby, BC

What you'll do

• Co-develop and implement plans to facilitate the engagement of patients and family/supporter to participate in service planning, delivery and evaluation and to coordinate feedback systems for improved services and related initiatives.
• Active membership in site-wide or program-related committees including quality and leadership tables to address and advance patient engagement as a priority.
• Coordinate all Patient & Family Partner Network functions, track and trend contacts, and report out to the Director on all Network activities.
• Coordinate the compensation of Patient and Family Partners across all BCMHSUS programs and liaise with health care partners to ensure quality control and proper compensation.
• Coordinates all patient and family engagement requests across BCMHSUS.
• Identify related potential stakeholder concerns arising from existing systems/practices to leadership and collaborate to reach acceptable resolutions.
• Build capacity with health care professionals, providers and staff in understanding patient engagement, and in practicing appropriate and effective partnership approaches with patients/families.

What you bring

Qualifications

• A level of education, training, and experience that may include administration coordination, project management, volunteer administration, post-secondary education, or the equivalence to a post-secondary degree.
• 5 years' recent related experience with patient and family engagement and related system coordination.
• Lived health care experience or knowledge of complex health care systems and communities is an asset.

Skills and Knowledge

• Demonstrated ability to work collaboratively and communicate effectively with an inter-professional care team (including patients and families), other staff members, and members of the community.
• Confidence to speak articulately to diverse groups of health care professionals; exercise discretion; and foster trust from patients, families and health care professionals.
• Demonstrated ability to be self-directed, strategic, flexible, organized and highly motivated
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Full-Time (1.00 FTE) until February 20 th 2025
Wage: $67,861 - $97,550 per year
Location: 1795 Willingdon Avenue, Burnaby, BC V5C 6E3 ('Hybrid/remote options available)
Applications will be accepted until position is filled.
Hours of Work: Monday-Friday, 08:30-16:30
Requisition: #163419

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of April 17 th , 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

Category

Health Care