Position Summary
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a Patient Care Quality Officer to join our Risk and Compliance department.

Reporting to the Regional Manager, Patient Care Quality Office, and working closely with the management team (Health Services Administrators, Managers, Chiefs of Staff, Department Heads), the Patient Care Quality Officer (PCQO) supports the Northern Health Authority in its focus on establishing and maintaining effective relationships with our patients/clients/residents. The PCQO provides leadership and expert consultation in the identification, management, resolution and education of patient/client/resident issues and works in collaboration with key stakeholders, internal to the organization to facilitate resolution of patient/family complaints and to minimize risk exposure/liability claims to the organization. The PCQO ensures that avenues for patient/resident/client feedback are accessible, that complaints and concerns are addressed in a timely, appropriate, and respectful manner. The PCQO is also responsible for ensuring a system for tracking, analyzing and reporting client feedback activities and identifying opportunities for improvement for the organization. The PCQO works closely with the Risk Management staff, referring to them all client feedback issues with potential liability or other risks requiring reporting to Health Care Protection Programs.

Starting salary will be approximately from $76,111 to $95,138 and will be based on education, training, experience, and salaries of similar positions.

Qualfications
• Bachelor's Degree in a related health sciences discipline plus 3 years recent related experience in client relations or an equivalent combination of education, training, and experience.

Skills and Abilities:
• Demonstrated knowledge of pertinent laws and legislation, including the Patient Care Quality Review Board Act, Freedom of Information and Protection of Privacy Act, the Evidence Act and the Hospital Act.
• Demonstrated knowledge of client relations and quality improvement processes.
• Demonstrated ability to listen and respond empathetically, and to facilitate meaningful discussion in challenging conflict situations.
• Demonstrated ability to exercise judgment and sensitivity working with complex, confidential and sensitive issues.
• Demonstrated knowledge of health care system issues and functions.
• Demonstrated analytical, problem solving and conflict resolution skills.
• Ability to lead, participate and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
• Ability to educate and provide consultation to healthcare professionals.
• Ability to develop, coordinate and deliver educational programs and presentations.
• Ability to work effectively with others, including working effectively in a multicultural environment, independently, as part of a team and understanding the frameworks of other disciplines.
• Demonstrated ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on patient/client/resident needs.
• Demonstrated ability to organize and prioritize workload in a complex environment.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

Where you will be working:
Community:
Information about living, working, and thriving in the area is available through Prince George

More about Northern Health
Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!
Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here's what we provide:
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Important Application Information
Please ensure you upload the following documents as part of your application:
• Registration number (if you belong to a regulated profession).
• Supporting documents for education and qualifications, such as:
• Program certificates or diplomas.
• High school, college, or university transcripts.
• Cover letter and resume (recommended).

International Applicants
Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants