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Lehigh HANSON Logo

Part Time Customer Service Rep (Responsible for Saturday day coverage, and occasional vacation and sickness relief Monday-Friday)

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The Company and the Role:
Lehigh Hanson is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Our core activities include the production and distribution of cement and aggregates, the two essential raw materials in concrete. Lehigh Hanson companies also produce ready-mixed concrete, asphalt and other concrete products.

Lehigh Hanson is part of the HeidelbergCement Group, a global leader in aggregates, cement, concrete, and other downstream activities. The Group employs over 60,000 people at more than 3,000 locations in 60 countries.

Reporting to the Regional Logistics Manager, this position is responsible for the receiving, processing and dispatching of cement and fly ash sales orders. This is a Part-Time position to be based in Delta, BC, responsible for Saturday day coverage, and occasional vacation and sickness relief Monday-Friday.  If you are an organized professional that takes pride in excellent customer service, we would love to hear from you!

What you’ll get to do:

  • Lead the order process assuring accurate, courteous, and timely scheduling and data input of customer phone, email and fax orders.
  • Schedule and Dispatch delivery to customers on an on time basis.
  • Prepare Customs documentation for rail, barge and truck shipments.
  • Expedite rail. Monitor rail shipments to all Terminals.

Who we are looking for:

  • Excellent customer relations and communication skills.
  • Problem solver with an aptitude for focusing on customer requirements.
  • Team player willing to work within the Customer Excellence framework
  • Working knowledge of Microsoft Word and Excel.
  • Ability to work well under time and scheduling pressures.
  • Knowledge of the trucking and rail industries.
  • Dispatch experience.
  • HMI loading experience is an asset.
  • Strong organizational skills.
  • Flexible work schedule. Will be required to cover for sickness and vacations.
  • Saturday day shift work is required

Posted: April 17, 2019
Closes: June 16, 2019